Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted April 1, 20241 yr Hi, after several times checking if there any configuration missed...but not thing found. The problem is, no one of moderators of Moderator Group can use the Saved Action, moderators just can not see that Saved Actions...
April 1, 20241 yr Community Expert Saved actions are under the Moderation Actions for a topic. Could you please provide an example of a topic and user who are not able to see this?
April 2, 20241 yr Author 7 hours ago, Jim M said: Saved actions are under the Moderation Actions for a topic. Could you please provide an example of a topic and user who are not able to see this? Currently the Save Actions only visible for admin
April 2, 20241 yr Community Expert As mentioned, please provide an example user who is atempting this, and example topic. Feel fee to PM them if needed, and I can add hidden here for other colleagues looking
April 5, 20241 yr Author 11 hours ago, Marc Stridgen said: Please update the admin account within your client area. updated
April 6, 20241 yr Community Expert 17 hours ago, kmk said: updated I'm afraid, the credentials are still invalid.
April 7, 20241 yr Author On 4/6/2024 at 7:37 AM, Jim M said: I'm afraid, the credentials are still invalid. Sorry. Updated it from host provider, please try again.
April 8, 20241 yr Community Expert It has not changed on there. Please ensure you are changing it on the correct site in your client area on our site
April 8, 20241 yr Author 5 hours ago, Marc Stridgen said: It has not changed on there. Please ensure you are changing it on the correct site in your client area on our site Finally I have the credentials updated correctly, already test it too
April 8, 20241 yr Community Expert 1 hour ago, kmk said: Finally I have the credentials updated correctly, already test it too I'm afraid, they are still incorrect. Please test these prior to providing in the ACP.
April 8, 20241 yr Author 20 minutes ago, Jim M said: I'm afraid, they are still incorrect. Please test these prior to providing in the ACP. I paste the password again, then give it a try again with Filezilla, it seems ok... Estado: Desconectado del servidor Estado: Resolviendo la dirección de laopan.online Estado: Conectando a 8x.1x7.10x.1x0:xx... Estado: Conexión establecida, esperando el mensaje de bienvenida... Estado: Inicializando TLS... Estado: Conexión TLS establecida. Estado: Registrado en Estado: Recuperando el listado del directorio... Estado: Directorio "/" listado correctamente
April 9, 20241 yr Author 11 hours ago, Jim M said: Your Invision Community ACP credentials are invalid, not FTP. Oh, I just test it and it seems with access successfully. If you see I have your email added as the admin group... Or is necessary use the main admin credentials?
April 9, 20241 yr Author 6 hours ago, Marc Stridgen said: Please confirm which community this is for laopan.online
April 9, 20241 yr Community Expert The account on file does not have full unrestricted admin access. Please ensure this is set up. We cannot assist without this
April 9, 20241 yr Community Expert Thank you for confirming. Unfortunately, I am not seeing any issues with the moderator account you've provided us with having moderator actions available:
April 9, 20241 yr Author 8 minutes ago, Jim M said: Thank you for confirming. Unfortunately, I am not seeing any issues with the moderator account you've provided us with having moderator actions available: I think because you have the admin permission, I will change your account to moderator Just now, kmk said: I think because you have the admin permission, I will change your account to moderator please take a check again
April 9, 20241 yr Community Expert 1 minute ago, kmk said: I think because you have the admin permission, I will change your account to moderator Administrator permissions will not influence the front-end of the application though. Please ensure you only change the moderator permissions to match the user you're having issues with in ACP -> Members -> Staff -> Moderators.
April 9, 20241 yr Author 33 minutes ago, Jim M said: Administrator permissions will not influence the front-end of the application though. Please ensure you only change the moderator permissions to match the user you're having issues with in ACP -> Members -> Staff -> Moderators. Thanks, I have the Moderators set up as unrestricted, now the issue is resolved.
