kmk Posted April 1 Share Posted April 1 Hi, after several times checking if there any configuration missed...but not thing found. The problem is, no one of moderators of Moderator Group can use the Saved Action, moderators just can not see that Saved Actions... Link to comment Share on other sites More sharing options...
Jim M Posted April 1 Share Posted April 1 Saved actions are under the Moderation Actions for a topic. Could you please provide an example of a topic and user who are not able to see this? Link to comment Share on other sites More sharing options...
kmk Posted April 2 Author Share Posted April 2 7 hours ago, Jim M said: Saved actions are under the Moderation Actions for a topic. Could you please provide an example of a topic and user who are not able to see this? Currently the Save Actions only visible for admin Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 2 Share Posted April 2 As mentioned, please provide an example user who is atempting this, and example topic. Feel fee to PM them if needed, and I can add hidden here for other colleagues looking Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 5 Share Posted April 5 Please update the admin account within your client area. Link to comment Share on other sites More sharing options...
kmk Posted April 5 Author Share Posted April 5 11 hours ago, Marc Stridgen said: Please update the admin account within your client area. updated Link to comment Share on other sites More sharing options...
Jim M Posted April 6 Share Posted April 6 17 hours ago, kmk said: updated I'm afraid, the credentials are still invalid. Link to comment Share on other sites More sharing options...
kmk Posted April 7 Author Share Posted April 7 On 4/6/2024 at 7:37 AM, Jim M said: I'm afraid, the credentials are still invalid. Sorry. Updated it from host provider, please try again. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 8 Share Posted April 8 It has not changed on there. Please ensure you are changing it on the correct site in your client area on our site Link to comment Share on other sites More sharing options...
kmk Posted April 8 Author Share Posted April 8 5 hours ago, Marc Stridgen said: It has not changed on there. Please ensure you are changing it on the correct site in your client area on our site Finally I have the credentials updated correctly, already test it too Link to comment Share on other sites More sharing options...
Jim M Posted April 8 Share Posted April 8 1 hour ago, kmk said: Finally I have the credentials updated correctly, already test it too I'm afraid, they are still incorrect. Please test these prior to providing in the ACP. Link to comment Share on other sites More sharing options...
kmk Posted April 8 Author Share Posted April 8 20 minutes ago, Jim M said: I'm afraid, they are still incorrect. Please test these prior to providing in the ACP. I paste the password again, then give it a try again with Filezilla, it seems ok... Estado: Desconectado del servidor Estado: Resolviendo la dirección de laopan.online Estado: Conectando a 8x.1x7.10x.1x0:xx... Estado: Conexión establecida, esperando el mensaje de bienvenida... Estado: Inicializando TLS... Estado: Conexión TLS establecida. Estado: Registrado en Estado: Recuperando el listado del directorio... Estado: Directorio "/" listado correctamente Link to comment Share on other sites More sharing options...
Jim M Posted April 8 Share Posted April 8 Your Invision Community ACP credentials are invalid, not FTP. Link to comment Share on other sites More sharing options...
kmk Posted April 9 Author Share Posted April 9 11 hours ago, Jim M said: Your Invision Community ACP credentials are invalid, not FTP. Oh, I just test it and it seems with access successfully. If you see I have your email added as the admin group... Or is necessary use the main admin credentials? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 9 Share Posted April 9 Please confirm which community this is for Link to comment Share on other sites More sharing options...
kmk Posted April 9 Author Share Posted April 9 6 hours ago, Marc Stridgen said: Please confirm which community this is for laopan.online Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 9 Share Posted April 9 The account on file does not have full unrestricted admin access. Please ensure this is set up. We cannot assist without this Link to comment Share on other sites More sharing options...
kmk Posted April 9 Author Share Posted April 9 1 hour ago, Marc Stridgen said: unrestricted Changed to unrestricted Link to comment Share on other sites More sharing options...
Jim M Posted April 9 Share Posted April 9 Thank you for confirming. Unfortunately, I am not seeing any issues with the moderator account you've provided us with having moderator actions available: Link to comment Share on other sites More sharing options...
kmk Posted April 9 Author Share Posted April 9 8 minutes ago, Jim M said: Thank you for confirming. Unfortunately, I am not seeing any issues with the moderator account you've provided us with having moderator actions available: I think because you have the admin permission, I will change your account to moderator Just now, kmk said: I think because you have the admin permission, I will change your account to moderator please take a check again Link to comment Share on other sites More sharing options...
Jim M Posted April 9 Share Posted April 9 1 minute ago, kmk said: I think because you have the admin permission, I will change your account to moderator Administrator permissions will not influence the front-end of the application though. Please ensure you only change the moderator permissions to match the user you're having issues with in ACP -> Members -> Staff -> Moderators. Link to comment Share on other sites More sharing options...
kmk Posted April 9 Author Share Posted April 9 33 minutes ago, Jim M said: Administrator permissions will not influence the front-end of the application though. Please ensure you only change the moderator permissions to match the user you're having issues with in ACP -> Members -> Staff -> Moderators. Thanks, I have the Moderators set up as unrestricted, now the issue is resolved. Link to comment Share on other sites More sharing options...
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