Phil h Posted February 16 Share Posted February 16 Hi, How do we go about getting Client area Ticket Support on doing an upgrade ? It has been a while since visted and used to be able to pay for Ticke support. Thanks. Phil Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 16 Share Posted February 16 You would ask on here. There is no way to directly post a ticket. If we needed to create a ticket from it for some reason, we would. If you can let us know what problem you are having, we can then advise for you Link to comment Share on other sites More sharing options...
Phil h Posted February 16 Author Share Posted February 16 Great thanks for your help. I need to update PHP on my sever before looking into upgarde the forum but think the IPb version i am on will not work with PHP8.1 Do you offer a service to do the forum upgrade for me ? Currently on. PHP version 5.6.32. MySQL version 5.5.61-cll. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 16 Share Posted February 16 We do not offer an upgrade service for classic self hosted customers, unfortunately. It may be worth looking at the provider directory if you do want to employ someone for that purpose. You can find those here https://invisioncommunity.com/third-party/providers-directory/ Is this an upgrade from 3.4? Link to comment Share on other sites More sharing options...
Phil h Posted February 16 Author Share Posted February 16 (edited) From 4.3 i think but not sure where to check ? Edited February 16 by Phil h Link to comment Share on other sites More sharing options...
teraßyte Posted February 16 Share Posted February 16 1 minute ago, Phil h said: From 4.2 i think but not sure where to check ? That's possible. Version 4.2 did require PHP 5.6. You can check on the ACP dashboard, the version should be listed there. Or also on the Support page. Link to comment Share on other sites More sharing options...
Phil h Posted February 16 Author Share Posted February 16 thanks found it v4.3.3 Link to comment Share on other sites More sharing options...
Phil h Posted February 16 Author Share Posted February 16 Does v4.3.3 support php 8.1 ? Link to comment Share on other sites More sharing options...
aXenDev Posted February 16 Share Posted February 16 36 minutes ago, Phil h said: Does v4.3.3 support php 8.1 ? Link to comment Share on other sites More sharing options...
teraßyte Posted February 16 Share Posted February 16 (edited) 3 hours ago, Phil h said: Does v4.3.3 support php 8.1 ? As mentioned in the post above, it's not supported. If you want to upgrade from that version, you need to perform a manual upgrade and change the PHP version right before (or after) the new files are uploaded: If you have 3rd party modifications installed, you might also need some extra steps (like disabling them before the upgrade, searching for a new version compatible with PHP 8, etc). If you're uncomfortable doing it yourself, there's the option of hiring a 3rd party Provider to do it for you, as Marc mentioned. Edited February 16 by teraßyte Link to comment Share on other sites More sharing options...
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