WebCMS Posted February 7 Share Posted February 7 (edited) I saw many times this error in the last couple of months of using CiC and at the same time, ic.com is also not available apparently due to ic.com also hosted on AWS cloud. Today it went down at 6:54 for over 32 minutes and came back a couple of times in between, even when it comes back and the loads the page intermittently, it is really really slow with more errors like 504 Gateway Timeout or For the whole time, status.invisioncommunity.com shows "Invision Community Platform (US)" as fully Operational at 100% even after an hour of the incident which is incorrect. Only invisioncommunity.com (web site and client area) under status page shows as having downtime (after 32 minutes of CiC going down). If we go to the History tab and click on "Invision Community Platform (US)", it shows uptime as 100% for the last 30 days which is incorrect from the chart that shows multiple downtimes. https://status.invisioncommunity.com/statuspage/invisioncommunity/285256?start=20240101&end=20240206 If we adjust the report from Jan 1 Feb 6, it shows 3 downtimes in the chart: Jan 9, Jan 18 and today's but the uptime shows 100% What response time is considered as downtime? On cloud infra, is there is no failover/fallback for business continuity? I've been using other self-hosted IC forum sites all day for many years and never seen a single instance of those sites going down. But on CiC, these issues are manifest. 32 minutes of downtime is a bad UX. In Nov or Dec, it went down for over 2 hours. Is there any way you can improve the service to failover seamlessly on CiC? As far as I know, that's one of the main advantages of cloud hosting. If it is not failing over seamlessly, it looks like a self-hosted site. Edited February 7 by WebCMS David N. 1 Link to comment Share on other sites More sharing options...
WebCMS Posted February 7 Author Share Posted February 7 When I click "Start a new topic", select a forum and click Continue, it goes to Refreshing the page re-submits but goes to the same error like a cached page because all other pages load fine. After several tries, it works now. Looked like a related item under this topic. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 7 Share Posted February 7 We are of course constantly working to improve items on our cloud network. The issue being experienced here, is unfortunately the result of an attack on the network which we are actively fine tuning to mitigate. At point point we were blocking 80 million requests, to put in context of the level we have been dealing with. Link to comment Share on other sites More sharing options...
David N. Posted February 7 Share Posted February 7 10 hours ago, WebCMS said: I saw many times this error in the last couple of months of using CiC and at the same time, ic.com is also not available apparently due to ic.com also hosted on AWS cloud. Unfortunately I've had the same experience, which I've documented in the following topic: It seems like network attacks (and subsequent downtime and server errors) have become a recurring issue with Invision Community's cloud services, often unreported on their https://status.invisioncommunity.com/ page. Link to comment Share on other sites More sharing options...
WebCMS Posted February 22 Author Share Posted February 22 Hello Team, Any update on this issue? Our site has been too slow today and running into errors even for choosing a forum or theme from the popups 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: YEgo2WjZpOF9gzwwSGgS1rxw-agCEQoBpta400ZyXcTv6wLYT_ZZWw== Link to comment Share on other sites More sharing options...
Jim M Posted February 22 Share Posted February 22 Could you please clarify what you're doing with steps? Choosing a theme in the footer of your community, I am not seeing any errors or performance issues. Link to comment Share on other sites More sharing options...
WebCMS Posted February 22 Author Share Posted February 22 It's not giving errors or slowing down all the time but got a few error pages and slowdowns today. While saving pages and assigning tags to content, it was taking too long since last night. I had to refresh the page as tag assignments were not finishing, taking too long and refreshing page would fail to complete the process of tag assignments needing to redo it. Not sure how this can be resolved because by the time we report it and you look into it, the issue subsides and the whole time, the status.ic.com shows uptime of 100% and it's not clear which of the servers in the cloud were having downtimes to affect our site. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 23 Share Posted February 23 8 hours ago, WebCMS said: Not sure how this can be resolved because by the time we report it and you look into it, the issue subsides and the whole time, the status.ic.com shows uptime of 100% and it's not clear which of the servers in the cloud were having downtimes to affect our site. It will, as that particular message means you have been blocked by the server for some reason. So your site itself is not actually down. If it happens again, please log exactly what you were doing at that point, and the exact time, along with what your IP is at that time. I can then pass that on to see if there is anything we can gain from that information Link to comment Share on other sites More sharing options...
WebCMS Posted February 28 Author Share Posted February 28 Was just posting a comment on an existing topic and got this repeatedly. You could see the details in the error log. Sending my IP addresses through PM. Please advise... The link could not be embedded because of an unexpected error: error: 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: 9yETSJ-rqmX6f3GQ_UvD6F83Wjc6X_EJhrcPUc-YMV8bhWzllTlUAg== Link to comment Share on other sites More sharing options...
WebCMS Posted February 28 Author Share Posted February 28 Now... The link could not be embedded because of an unexpected error: error: This community is temporarily unavailable Please wait a few minutes and try again. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 28 Share Posted February 28 I have created a ticket on this for you, and someone will be in contact as soon as possible. Link to comment Share on other sites More sharing options...
WebCMS Posted March 2 Author Share Posted March 2 (edited) Now I click Create Event > Select Calendar > Continue -> hourglass forever. It works until the Create > Event > Select Calendar... fine but when clicked on Continue, it hangs. Tried multiple times. After struggling for a long time and getting nowhere, it works now but slow to load. After submitting the event, it took a long time to come back. PM'ed IP. Happened again yesterday This community is temporarily unavailable Please wait a few minutes and try again. 502 Edited March 2 by WebCMS Link to comment Share on other sites More sharing options...
WebCMS Posted March 2 Author Share Posted March 2 Another error just now while editing an event: IP PM'ed. 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: lV--y1z764eyZvPiUwpa7AfrRMUPVDqPd6zjMXoCAt8WMkZ1uBkm5w== Link to comment Share on other sites More sharing options...
Jim M Posted March 2 Share Posted March 2 Please add any new information which has transpired since the ticket has been opened in the ticket. You should have an email in your inbox which you can reply to. Link to comment Share on other sites More sharing options...
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