DolSch Posted January 23 Share Posted January 23 When a person, who has never visited our website, pays for a product on our site, and chooses not to save the credit card information on the checkout page, "Guest" is passed to our payment gateway, Stripe, as the payer's name. Also, the payer's email address information is missing. This causes additional work for our accountant, who must look up the payer's name, for our accounting system. Please pass the payer's name and email address for all transactions. Attached is a screenshot from our test Stripe account. We are on IPS version v4.7.14 You can duplicate the error by going to our development site. Typically, the person starts by selecting the Parent Membership product on our registration page - https://stage.npnparents.org/store/?do=register . The system then prompts the person to create a profile during the checkout process. FYI: we use Quickbooks for our accounting system. Our accountant downloads the transactions from Stripe and imports the transactions into our Quickbooks account. Link to comment Share on other sites More sharing options...
Jim M Posted January 23 Share Posted January 23 Could you please provide the user ID of the a user who encountered this? Typically, only a guest is present if they have not fully validated their account yet. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
DolSch Posted January 23 Author Share Posted January 23 28 minutes ago, Jim M said: Could you please provide the user ID of the a user who encountered this? Typically, only a guest is present if they have not fully validated their account yet. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. What do I need to update in the "Access Information" panel? Would you like to sign in to our development site? If so, I can email the credentials to you. Link to comment Share on other sites More sharing options...
Jim M Posted January 23 Share Posted January 23 1 minute ago, DolSch said: What do I need to update in the "Access Information" panel? Would you like to sign in to our development site? If so, I can email the credentials to you. You would need to update the credentials so we can access and via the member encountering this. Link to comment Share on other sites More sharing options...
DolSch Posted January 24 Author Share Posted January 24 19 hours ago, Jim M said: You would need to update the credentials so we can access and via the member encountering this. I inputted the credential so that you can sign in to our staging site - https://stage.npnparents.org/admin/. Our developer is working on giving you ftp access. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 24 Share Posted January 24 please let us know ones you have this Link to comment Share on other sites More sharing options...
DolSch Posted January 27 Author Share Posted January 27 On 1/23/2024 at 12:40 PM, Jim M said: Could you please provide the user ID of the a user who encountered this? Typically, only a guest is present if they have not fully validated their account yet. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. I updated the credentials so that you have FTP access. The member profile is https://stage.npnparents.org/admin/?app=core&module=members&controller=members&do=view&id=197&tab=nexus_Main Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 29 Share Posted January 29 Thank you. I have tagged devs on this so they can comment. If we need a ticket, we can do so at that point Link to comment Share on other sites More sharing options...
Recommended Posts