When we post new topics the post is written to the database right away but the redirection has delays.

When we edit or hide topics or posts it can take 30 seconds up to 2-3 minutes. Or reloading the page in another browser tab helps sometimes. 
 

Server specs: 16 VCPU, 32 GB RAM, 𝗔𝗣𝗔𝗖𝗛𝗘 2 latest version

DB server: 8 VCPU, 32 GB RAM, 

We are using latest forum software version.
 

What could be wrong here? Please advise. 🙏

Edited January 23, 20241 yr by georgebkk

Probably notification emails.

What are you using to send emails and have you changed the NOTIFICATION_BACKGROUND_THRESHOLD or NOTIFICATIONS_PER_BATCH constant?

 

10 minutes ago, Daniel F said:

Probably notification emails.

What are you using to send emails and have you changed the NOTIFICATION_BACKGROUND_THRESHOLD or NOTIFICATIONS_PER_BATCH constant?

 

Using Sendgrid.
 

Where do I change those notification settings?  And what settings do you recommend?

Edited January 23, 20241 yr by georgebkk

Those arent something you should change unless you have a specific reason for doing so. The reason we ask, is we have seen those changed and it cause the issues you have mentioned.

• Are you seeing anything in your email error logs?
• If you go to Support in your admin CP, are you seeing anything come up in the mysql section?
• Have you disabled any 3rd party items and tested?

 

Nothing in email logs, we have fixed some chmod issues a few days ago.

No errors comes up in MySQL section in ACP

All plugins and Applications removed when tested.

But… still a distaster on our high traffic forum. We need someone urgently to do a checkup and fix this for us. 

Our tech guy are not used to invision software, unfortunately.

Anyone has time for a paid freelance job for us?

Can Invision support help us?

 

 

 

Access details provided in client area:

Update:

System log says:

Exception: Unknown or bad format (P-1D) (0)

#0 /home/xxx/public_html/applications/core/sources/Stream/Stream.php(1286): DateInterval->__construct()

#1 /home/xxx/public_html/applications/core/modules/front/discover/streams.php(351): IPS\core\_Stream->query()

#2 /home/xxx/public_html/system/Dispatcher/Controller.php(118): IPS\core\modules\front\discover\_streams->manage()

#3 /home/xxx/public_html/applications/core/modules/front/discover/streams.php(65): IPS\Dispatcher\_Controller->execute()

#4 /home/xxx/public_html/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\front\discover\_streams->execute()

#5 /home/xxx/public_html/index.php(13): IPS\_Dispatcher->run()

#6 {main}

—-

BACKTRACE:

#0 /home/xx/public_html/init.php(1033): IPS\_Log::log()

#1 [internal function]: IPS\IPS::exceptionHandler()

#2 {main}

Please disable all 3rd party items and test to see if you are still getting that error message

 

In terms of performance, you really should contact your hosting company if you are unable to resolve this yourself

All plugins and applications has been disabled for two weeks. Still terrible slow when posting, editing or hiding/deleting.

Looks like there's an invalid date set for the streams time period.

Please review the setting.

1 hour ago, Daniel F said:

Looks like there's an invalid date set for the streams time period.

Please review the setting.

@Daniel F 𝗪here do I find this setting? In ACP or config on server somewhere?

 

Take a look in your admin CP under System>Content Discovery>Streams