BostonBob Posted January 19 Share Posted January 19 Hello, My server went down and I've got it up and running again but I can't access to troubleshoot ... this is what the logs is telling me ... PHP Fatal error: Uncaught Error: Attempt to assign property "timezone" on null in /path/system/Member/Member.php:211 Stack trace: #0 /pahth/public_html/system/Log/Log.php(107): IPS\_Member::loggedIn() #1 /path/public_html/init.php(1033): IPS\_Log::log('SELECT * FROM `...', 'uncaught_except...') #2 [internal function]: IPS\IPS::exceptionHandler(Object(IPS\Db\Exception)) #3 {main} thrown in /home/wboards/public_html/system/Member/Member.php on line 211 What's the issue? thanks, George Link to comment Share on other sites More sharing options...
Jim M Posted January 19 Share Posted January 19 This is generally an issues with PHP connecting to your database server. Can read through the topic here with individuals encountering the same issue: Link to comment Share on other sites More sharing options...
BostonBob Posted January 19 Author Share Posted January 19 I didn't see a fix though ... We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. DirectoryIterator::__construct(/path/public_html/dev/js/library): Failed to open directory: No such file or directory You can try again by clicking the button below, or try again later. This is the issue. Link to comment Share on other sites More sharing options...
Jim M Posted January 19 Share Posted January 19 You shouldn't be using IN_DEV mode on your production installation. Link to comment Share on other sites More sharing options...
BostonBob Posted January 19 Author Share Posted January 19 I never thought I was ... I never set it up that way. Link to comment Share on other sites More sharing options...
Jim M Posted January 19 Share Posted January 19 19 minutes ago, BostonBob said: DirectoryIterator::__construct(/path/public_html/dev/js/library): Failed to open directory: No such file or directory The dev folder would only be present when in dev mode. You will want to check your constants and remove IN_DEV Link to comment Share on other sites More sharing options...
BostonBob Posted January 19 Author Share Posted January 19 I just checked the Constants file and the conf_global ... and then did an entire file system search for IN_DEV and didn't find any reference to it. in my constants though ... redis is enabled ... I don't think I enabled it ... can I turn it off ? could that be an issue? So this is when my problem started .. .my CPANEL did some kind of update on MySQL server ... and then because of some kind of configuration issue wouldn't start. So it was installed again and the database was restored from a backup. I changed the username / password in conf_global ... and now it is giving me a different 500 error from the PHP logs that I started this thread with. I don't see any IN_DEV in any files. Link to comment Share on other sites More sharing options...
Adlago Posted January 19 Share Posted January 19 (edited) 21 minutes ago, BostonBob said: I just checked the Constants file and the conf_global ... and then did an entire file system search for IN_DEV and didn't find any reference to it. in my constants though ... redis is enabled ... I don't think I enabled it ... can I turn it off ? could that be an issue? So this is when my problem started .. .my CPANEL did some kind of update on MySQL server ... and then because of some kind of configuration issue wouldn't start. So it was installed again and the database was restored from a backup. I changed the username / password in conf_global ... and now it is giving me a different 500 error from the PHP logs that I started this thread with. I don't see any IN_DEV in any files. Redis is not checked on your new installation. Open your server's PHP manager and check Redis. PS. All modulus in PHP for me is checked Edited January 19 by Adlago Link to comment Share on other sites More sharing options...
BostonBob Posted January 19 Author Share Posted January 19 Can i simply remove that line until I get the server up and running? Also, where do I find the IN_DEV ... is it named something else possibly? Link to comment Share on other sites More sharing options...
Adlago Posted January 19 Share Posted January 19 6 minutes ago, BostonBob said: Can i simply remove that line until I get the server up and running? Also, where do I find the IN_DEV ... is it named something else possibly? Can you take a picture and show the contents of your constants php file from the root directory? Link to comment Share on other sites More sharing options...
BostonBob Posted January 19 Author Share Posted January 19 Link to comment Share on other sites More sharing options...
Adlago Posted January 19 Share Posted January 19 (edited) If your store method is FileSystem, why is redis enable? If your server PHP manager has redis marked, then change this line \define( 'STORE_METHOD', 'FileSystem' ); on \define( 'STORE_METHOD', 'Redis' );. \define( 'REDIS_CONFIG', '{"server":"127.0.0.1","port":12614,"password":""}' ); and repace \define( 'STORE_CONFIG', '[]' ); For IN_DEV you can try to add \define( 'IN_DEV', FALSE ); Edited January 19 by Adlago Link to comment Share on other sites More sharing options...
Jim M Posted January 19 Share Posted January 19 You can rename the constants.php file to something else to test. I can take a look at why it is looking for a dev folder if you are able to provide FTP access: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
BostonBob Posted January 19 Author Share Posted January 19 I updated the details .. let me know if that works for you! Link to comment Share on other sites More sharing options...
Jim M Posted January 19 Share Posted January 19 I removed most of your constants.php and the real reason for the issue is showing now. An important table, core_sys_conf_settings , does not exist. Link to comment Share on other sites More sharing options...
BostonBob Posted January 19 Author Share Posted January 19 Ok ... let me look for that in the backup Link to comment Share on other sites More sharing options...
BostonBob Posted January 19 Author Share Posted January 19 Appareny my hosting company didn't import the entire database ... I'm doing it now ... crazy! Thanks for the help ... I'll let you know if I've not resolved the issue. Jim M 1 Link to comment Share on other sites More sharing options...
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