Chris Sutcliffe Posted December 27, 2023 Posted December 27, 2023 Hello, I have a notice at the top of my forum about upgrading to the latest version - 4.7.14. We are self-hosted, so I normally perform upgrades by logging into the ACP. When I try to perform the upgrade via the ACP, the problem I have is that I can't get past step 2 - sign in. I enter my client area username, password and click the toggle to confirm the upgrade, but the page just refreshes. There are no errors or validation messages. I have reset my password via the Invision client area and tried with the updated password, but I get the same issue. Any help is much appreciated. Thanks, Chris
Jim M Posted December 27, 2023 Posted December 27, 2023 There might have been some issues yesterday. Have you tried this recently? If so, please ensure that your server is able to connect to our license server: remoteservices.invisionpower.com
Chris Sutcliffe Posted December 27, 2023 Author Posted December 27, 2023 I tried it today yes. I will try again and see if our server can connect to your licence server. Thanks
ProSkill Posted December 28, 2023 Posted December 28, 2023 I am having the same issue. I am using the correct credentials.
BN_IT_Support Posted December 29, 2023 Posted December 29, 2023 Ditto - having the same symptoms right now... Attempting to upgrade from 4.7.12 to 4.7.14 John
BN_IT_Support Posted December 29, 2023 Posted December 29, 2023 On 12/27/2023 at 3:59 PM, Jim M said: please ensure that your server is able to connect to our license server: remoteservices.invisionpower.com /usr/bin/curl https://remoteservices.invisionpower.com (from my server -- no browser available) returns immediately with no error. Using Firefox (from my laptop) returns <html><head></head><body></body></html>
Chris Sutcliffe Posted December 29, 2023 Author Posted December 29, 2023 Tried again just now, same problem.
Chris Sutcliffe Posted December 31, 2023 Author Posted December 31, 2023 I tried again this morning, and it worked, the forum has been upgraded. Stuart Silvester 1
Stuart Silvester Posted December 31, 2023 Posted December 31, 2023 It's something we're still working on, it may work for some attempts but not others. If it doesn't work, you'll see the message asking you to try again later.
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