'Hive' button forced

[Hisashi]

I haven't enabled hive in my community, why is this button showing?

[Hisashi]

I didn't find an option for this, so my solution was to clean up the HTML template.

core > front > hive > followButton

[Marc]

That shouldnt be showing unless hive is active in System->Integrations. Please check this and let us know if you are still seeing an issue on a default unaltered theme

[Hisashi]

It's not activated, I at most clicked to see how it worked, but at no point did I activate it.

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Markus Jung]

Same issue here (cloud - standard theme) - Example: https://www.fernstudium-infos.de/topic/20142-fernstudium-rundschau-202309-chat-coaching-resilienz/

 

If someone clicks the button, they get an error message (content not found).

Hive is not activated:

[Hisashi]

10 minutes ago, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

It's not necessary, as I said before, I cleaned the HTML template.

I recommend testing this with someone else, it seems to be a bug.

[Hisashi]

5 minutes ago, Markus Jung said:

Same issue here (cloud - standard theme) - Example: https://www.fernstudium-infos.de/topic/20142-fernstudium-rundschau-202309-chat-coaching-resilienz/

 

If someone clicks the button, they get an error message (content not found).

Hive is not activated:

If it wasn't activated by default (which I don't remember), the trigger for causing this is when you click on "Enable" to only see the settings, when in fact you haven't really activated it.

[Markus Jung]

16 minutes ago, Hisashi said:

the trigger for causing this is when you click on "Enable" to only see the settings

Yes, I think I did this. But how can I reverse it? I don't want to change any templates. 

[Hisashi]

11 minutes ago, Markus Jung said:

Yes, I think I did this. But how can I reverse it? I don't want to change any templates. 

@Marc Stridgen Use Markus Jung to verify this issue, as he is having the same issue and is a cloud client.

Edited September 11, 2023 by Hisashi

[Marc]

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

[Markus Jung]

I just installed the patch and the Hive Buttons are gone. Thanks.

[Marc]

Glad to hear this is resolved for you 🙂 

[Marc]

This issue has been resolved in our recent 4.7.14 release of the platform. Please upgrade to resolve the issue, and if you see any further problems at that point, please let us know.