PinPics Posted September 2, 2023 Share Posted September 2, 2023 Just got our IPS loaded yesterday and beginning to work in there. Whenever I try to post a first blog entry, there is an error: Had my server guy look at it, but he says this: It looks like that form should submit an array to the processing page but it actually submitted a string which is what caused it to fail. Thanks in advance for help! Link to comment Share on other sites More sharing options...
Jim M Posted September 2, 2023 Share Posted September 2, 2023 Do you have any third party applications/plugins/themes installed? If so, please disable them and try again. Please also ensure that you're running PHP 8.0 or PHP 8.1. PHP 8.2 is not yet supported. Link to comment Share on other sites More sharing options...
PinPics Posted September 2, 2023 Author Share Posted September 2, 2023 Hi! No, we're not running anything extra at all -- apps, plugins or themes. Only what came with the IPS. Here's what we're running (v8.1.7): Link to comment Share on other sites More sharing options...
Jim M Posted September 2, 2023 Share Posted September 2, 2023 Keep in mind that what is running for your CLI may not be what the directory is running on your server. You can check PHP version in ACP > Support. Link to comment Share on other sites More sharing options...
PinPics Posted September 2, 2023 Author Share Posted September 2, 2023 It's showing the same thing there: Link to comment Share on other sites More sharing options...
Miss_B Posted September 3, 2023 Share Posted September 3, 2023 14 hours ago, PinPics said: Just got our IPS loaded yesterday and beginning to work in there. Whenever I try to post a first blog entry, there is an error: Can you reupload the blog files again and overwrite the current ones? Link to comment Share on other sites More sharing options...
Jim M Posted September 3, 2023 Share Posted September 3, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
PinPics Posted September 3, 2023 Author Share Posted September 3, 2023 7 hours ago, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Hi! So sorry about that. Thought I had all my ducks in a row, but I'd inadvertently forgotten to give that account all access. Oops! Hopefully, it's fixed. 🙂 Thanks so much! Link to comment Share on other sites More sharing options...
PinPics Posted September 3, 2023 Author Share Posted September 3, 2023 I've found that a similar error is also happening when trying to submit an event into the Calendar: Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 4, 2023 Share Posted September 4, 2023 Please check this again. Your login does not accept a display name, which is what you have provided. We also need full FTP details Link to comment Share on other sites More sharing options...
PinPics Posted September 4, 2023 Author Share Posted September 4, 2023 I've added the extra sign-in info in the notes, so that should be working. Sorry, but this is the first time I've had to configure this! My server guy says you will need to supply your static IP for him to set up the SFTP. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 4, 2023 Share Posted September 4, 2023 I have messaged you the relevant details there. Please let us know once here once you have made the nessesary access arrangements PinPics 1 Link to comment Share on other sites More sharing options...
PinPics Posted September 4, 2023 Author Share Posted September 4, 2023 Hi! Thanks so much for your patience while I got this all figured out. Fingers crossed, but I think it's all updated correctly now. 🙂 Thanks for your help! Link to comment Share on other sites More sharing options...
Miss_B Posted September 4, 2023 Share Posted September 4, 2023 2 hours ago, PinPics said: but I think it's all updated correctly now. Glad to see that you got it fixed. Mind sharing the solution as it will help other members as well who might run into the same issue. Link to comment Share on other sites More sharing options...
PinPics Posted September 4, 2023 Author Share Posted September 4, 2023 I'm sorry, I was responding to Marc above -- I think I have everything fixed for them to be able to access the site. The problem is still there. 7 hours ago, Marc Stridgen said: I have messaged you the relevant details there. Please let us know once here once you have made the nessesary access arrangements I think I've got it all updated now, so you should be able to get in. Thanks so much for all your help, and sorry for the confusion. Miss_B 1 Link to comment Share on other sites More sharing options...
Miss_B Posted September 5, 2023 Share Posted September 5, 2023 12 hours ago, PinPics said: I'm sorry, I was responding to Marc above -- I think I have everything fixed for them to be able to access the site. The problem is still there. Ah, I read it wrong. Sorry for the misunderstanding. Link to comment Share on other sites More sharing options...
PinPics Posted September 6, 2023 Author Share Posted September 6, 2023 On 9/4/2023 at 10:42 AM, Marc Stridgen said: I have messaged you the relevant details there. Please let us know once here once you have made the nessesary access arrangements Just checking in on this. I know you guys are probably swamped after the long weekend, but I just want to make sure that the updates did work and that you have access. Thanks. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 6, 2023 Share Posted September 6, 2023 Please could you just upgrade to the latest before we do anything else, and test that again? PinPics 1 Link to comment Share on other sites More sharing options...
PinPics Posted September 6, 2023 Author Share Posted September 6, 2023 I can do that, but I was, frankly, waiting to see how it goes for others before doing that. I don't want to end up with an error, so I thought it would be safer to wait a few days for the upgrade. Do you think I should be okay doing it now? Link to comment Share on other sites More sharing options...
PinPics Posted September 6, 2023 Author Share Posted September 6, 2023 49 minutes ago, Marc Stridgen said: Please could you just upgrade to the latest before we do anything else, and test that again? Did it! And it works perfectly now. Thank you so much!! Link to comment Share on other sites More sharing options...
Jim M Posted September 6, 2023 Share Posted September 6, 2023 Glad to hear things are working for you! PinPics 1 Link to comment Share on other sites More sharing options...
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