PaulCsiki Posted August 31, 2023 Share Posted August 31, 2023 Hi there, We see a negative value in the approval queue that doesn't go away after clearing system caches. This has happened after we've flagged a member as a spammer and their posts got deleted. We're running version 4.7.12. -Paul Link to comment Share on other sites More sharing options...
Jim M Posted August 31, 2023 Share Posted August 31, 2023 If you rebuild your search index in ACP -> System -> Search -> Rebuild Search Index, does this resolve the issue? Link to comment Share on other sites More sharing options...
Firelord Azula Posted September 7, 2023 Share Posted September 7, 2023 (edited) Same issue happened after instead of approving new message, I removed it to the other topic first (which also needed approving), and since the message was sent earlier than the topic, it stayed hidden even after I approved the topic. I manage to make the message visible by editing it and selecting an option to hide topic in the editor, then make it visible by moderation tools, but the approving counter is now broken in both subforums (I removed the topic before making it visible). Clearing system cash doesn't help. On 8/31/2023 at 6:39 PM, Jim M said: If you rebuild your search index in ACP -> System -> Search -> Rebuild Search Index, does this resolve the issue? Nope! 😭 Please help, it looks very annoying. Edited September 7, 2023 by Firelord Azula Link to comment Share on other sites More sharing options...
Jim M Posted September 7, 2023 Share Posted September 7, 2023 15 minutes ago, Firelord Azula said: Same issue happened after instead of approving new message, I removed it to the other topic first (which also needed approving), and since the message was sent earlier than the topic, it stayed hidden even after I approved the topic. I manage to make the message visible by editing it and selecting an option to hide topic in the editor, then make it visible by moderation tools, but the approving counter is now broken in both subforums (I removed the topic before making it visible). Clearing system cash doesn't help. Nope! 😭 Please help, it looks very annoying. Please let us know what forum and add the below: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Firelord Azula Posted September 7, 2023 Share Posted September 7, 2023 (edited) 27 minutes ago, Jim M said: Please let us know what forum and add the below: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Done. I added both links to subforum in the Notes. Edited September 7, 2023 by Firelord Azula Link to comment Share on other sites More sharing options...
Jim M Posted September 7, 2023 Share Posted September 7, 2023 6 minutes ago, Firelord Azula said: Done. I added both links to subforum in the Notes. Thanks! Moved this to a ticket so we can further investigate. Please watch your email for further correspondence. Firelord Azula 1 Link to comment Share on other sites More sharing options...
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