OptimusBain Posted August 2, 2023 Share Posted August 2, 2023 Hello, I've created a new product that is charged every 3 months. I chose price 1 as the initial price, initial terms every 3 months and the same price and period for 3 months. However, the payment page does not reflect the renewal term as you can see in the attachment at #4. The renewal price only shows "taxes not included". The price is not displayed 😞 If I check "Same as chosen renewal period option", the renewal text is not displayed, and people have asked me a LOT in the past. They don't know and some don't understand that /3 months means every 3 months. It's VERY unclear. How can I display a message like... 179.00 eur every three months .... Renewal 179.00 every three months. The payment conditions when there is a new renewal MUST BE very clear and for DUMMIES. It's not 😞 How do I fix this issue I mentioned above where the renewal price is not displayed? Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 2, 2023 Share Posted August 2, 2023 Im not sure here why you would not be selecting the "same as chosen renewal period" as they are the same Link to comment Share on other sites More sharing options...
OptimusBain Posted August 2, 2023 Author Share Posted August 2, 2023 (edited) 8 minutes ago, Marc Stridgen said: Im not sure here why you would not be selecting the "same as chosen renewal period" as they are the same I am not using that option because it's unclear, and because as I explained in my post, MANY clients have contacted me before the purchase that they don't know if it's a payment done EVERY 3 months 😞 And it does not show any RENEWAL description in the price. Members are not sure if there is a renewal or not 😞 This is what I see.... / 3 months means every 3 months? Yes, but MANY (a lot) contact me asking about it 😞 I will see the text I want if I independently select the initial and renewal prices. It specifically mentions "RENEWAL"... there is no way to be confused. However, the Renewal price is not displayed 😞 below. It only shows (taxes not included) and it should say "179 euros every 3 months". Is this a bug? We need to display the renewal price; the option you suggested is unclear. Edited August 2, 2023 by OptimusBain Link to comment Share on other sites More sharing options...
OptimusBain Posted August 2, 2023 Author Share Posted August 2, 2023 This is what I mean. I can't see the renewal price in the Renewal block. And that's what I am reporting Link to comment Share on other sites More sharing options...
opentype Posted August 2, 2023 Share Posted August 2, 2023 Pretty sure that is not working as intended. The empty space there below the R means a variable output is missing. Could be an outdated template, a language string problem or something similar. Here is how it looks on one of my sites where initial term and renewal are specified independently, even though they are the same: It’s pretty clear. I don’t think there is an easy way to change the display using the “/” for “per”, but that’s easy to explain in more detail in the description or even the product/subscription title. OptimusBain 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 2, 2023 Share Posted August 2, 2023 Yes that looks to be missing something somewhere. As well as your templates, check on a language pack that has no translations from the original Link to comment Share on other sites More sharing options...
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