LarsKa Posted July 30, 2023 Share Posted July 30, 2023 Hi experts I just installed Invision Community successful on my own server and configured already multiple things. Now I wanted to install a free translation pack but I am always seeing the message "Sorry, you aren't permitted to download this file" when I surf the marketplace here. Does this have something to do because I also still have a demo account running? I also tried directly from ACP of course. When I click the button "Sign in to Marketplace" a new window pops up which asks me what account I would like to use. I only have one Invision account (that one, where I bought the software and I am using to write this post). So when I click on "Continue as LarsKa" it says "You must sign in with the license holder's account, or an alternate contact who has been granted access to this community's license.". Any idea where I am wrong? Thank you so much! Link to comment Share on other sites More sharing options...
opentype Posted July 30, 2023 Share Posted July 30, 2023 Your account isn’t showing as active client. If you have a paid and active license, try logging out and in again. Link to comment Share on other sites More sharing options...
LarsKa Posted July 30, 2023 Author Share Posted July 30, 2023 25 minutes ago, opentype said: Your account isn’t showing as active client. If you have a paid and active license, try logging out and in again. Thats also what I read in another post. But I got a license since last friday. I also already tried logging out an in again (also with a different browser). It is interesting that I have a different display name in the forum, than in the customer area. But the same mail address. I guess there are somehow 2 accounts with the same mail address. Link to comment Share on other sites More sharing options...
LarsKa Posted July 30, 2023 Author Share Posted July 30, 2023 Maybe I can change the mail address of the customer account and then merge these accounts? I don't think it makes sense for me to have two accounts. I probably made a mistake during registration. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 31, 2023 Share Posted July 31, 2023 Please try again now LarsKa 1 Link to comment Share on other sites More sharing options...
LarsKa Posted July 31, 2023 Author Share Posted July 31, 2023 6 hours ago, Marc Stridgen said: Please try again now Now the message has changed: There was an error authenticating with the Marketplace. Please try again later or contact technical support for assistance. The license key is not recognised. (invalid_request) Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 31, 2023 Share Posted July 31, 2023 Check you are using TLS 1.2, which may be what is causing you issues Sorry, on re-reading that, check you have the correct license key added to your site. Please, try again now. LarsKa 1 Link to comment Share on other sites More sharing options...
LarsKa Posted July 31, 2023 Author Share Posted July 31, 2023 14 minutes ago, Marc Stridgen said: Check you are using TLS 1.2, which may be what is causing you issues Sorry, on re-reading that, check you have the correct license key added to your site. Please, try again now. I was able to login now, thank you very much! Appreciate the continuous efforts! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 31, 2023 Share Posted July 31, 2023 No problem at all. Glad we could get you going LarsKa 1 Link to comment Share on other sites More sharing options...
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