An article doesn't go away from activitiy stream

[Claudia999]

In our Activitiy Stream, one item is nailed to the top of the list. It's an article with no special features and I just can't get it out of there. Do you have any idea what the problem could be?

[Adlago]

Please post link your activity stream. That way it will be easier for someone to analyze.

[Marc]

Indeed we would need more information on this. The item and the feed please

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Claudia999]

Oh no, I could swear that I had checked the data beforehand. Now they are checked three times and should be correct.

[Jim M]

Is this appearing for everyone or just yourself? If you mark the community as read, does it still appear?

[Claudia999]

47 minutes ago, Jim M said:

Is this appearing for everyone or just yourself? If you mark the community as read, does it still appear?

It appears for all admins for example. And it still appears if I mark community as read.

[Jim M]

Could you please disable Redis and try again? Please let us know the outcome.

[Claudia999]

I disabled Redis and tried again. Outcome: same. The article is always on top of unread content, even when I "read" the article again.

[Marc]

I have created a ticket on this so we can get it looked into further for you