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Once you place an order, it will be given to @Olivia Clark to setup the transfer and work out the details. She covers the things needed (such as needing to provide an export of your database and a copy of your home folder) and will help pick a time that works for both you and IPS to take your site offline for the actual migration. 

The time of the transfer itself… it is generally @Marc Stridgen who will make the magic happen. 

My migration was super smooth… they have the process down to a fine art at this point. 

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