Ask21 Posted May 1, 2023 Share Posted May 1, 2023 Hello, after updating to the latest version of IP.Board (from 4.x), I am experiencing several issues on my website. Specifically: Despite having no installed plugins, I still receive a notice inviting me to update a plugin (chatfree) that I had previously uninstalled before updating the forum software. If I click on "get support", "clear system cache" and then on "Please also try disabling any third party customizations", I receive an error that reads "2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information." The search box in the forum's administration area does not work correctly. In addition, my forum is currently offline and if I try to bring it back online, I receive a message indicating that I need to update the software (even though it is already updated). Can you please assist me in resolving these issues and bringing my forum back online? Thank you. Link to comment Share on other sites More sharing options...
Jim M Posted May 1, 2023 Share Posted May 1, 2023 Where are you seeing the plugin recommendation to uninstall? Link to comment Share on other sites More sharing options...
Adlago Posted May 1, 2023 Share Posted May 1, 2023 Judging by your photos, you have activated designer mode. Turn off this mode and remove site cache Link to comment Share on other sites More sharing options...
Ask21 Posted May 1, 2023 Author Share Posted May 1, 2023 www.mydomain.top/admin/upgrade 5 minutes ago, Adlago said: Judging by your photos, you have activated designer mode. Turn off this mode and remove site cache I tried and (in home page): Link to comment Share on other sites More sharing options...
Adlago Posted May 1, 2023 Share Posted May 1, 2023 Capture your designer mod button popup Link to comment Share on other sites More sharing options...
Ask21 Posted May 1, 2023 Author Share Posted May 1, 2023 I changed the theme, same error. Now I'm using default theme of IPS Support. Theme screenshot: Link to comment Share on other sites More sharing options...
Adlago Posted May 1, 2023 Share Posted May 1, 2023 The theme doesn't matter, your suite is in designer mode. In the Themes section, at the top right, you have a Designer mode button. Click this button and disable this mode and also refuse sync because you are in update mode at the same time. Link to comment Share on other sites More sharing options...
Ask21 Posted May 1, 2023 Author Share Posted May 1, 2023 Hello Adlago, designer mode already disabled If I click on "design mode" is displayed: Link to comment Share on other sites More sharing options...
Adlago Posted May 1, 2023 Share Posted May 1, 2023 This is strange - images from your admin panel only exist when the suite is enabled in designer mode. It might be a good idea to restore with the help of your host a backup of your forum and database before the update date. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted May 1, 2023 Share Posted May 1, 2023 Just now, Adlago said: This is strange - images from your admin panel only exist when the suite is enabled in designer mode It also 'only exists' when the JavaScript on the page hasn't kicked in to put the HTML into place when there are more than 3 icons to display in the buttons column. Don't jump to conclusions. Link to comment Share on other sites More sharing options...
Adlago Posted May 1, 2023 Share Posted May 1, 2023 (edited) 4 minutes ago, Nathan Explosion said: It also 'only exists' when the JavaScript on the page hasn't kicked in to put the HTML into place when there are more than 3 icons to display in the buttons column. Don't jump to conclusions. It is possible, but it would follow with a default theme that the IPS does not have an issue with the JS. And an author mentioned that he included this theme with the same result. Edited May 1, 2023 by Adlago Link to comment Share on other sites More sharing options...
Nathan Explosion Posted May 1, 2023 Share Posted May 1, 2023 (edited) 41 minutes ago, Adlago said: It is possible, but it would follow with a default theme that the IPS does not have an issue with the JS. And an author mentioned that he included this theme with the same result. It's ok to say you made an assumption. @Ask21 my advice ...revert to prior backup from before the update, and make sure the uninstall of the chat free aplication actually completed. Edited May 1, 2023 by Nathan Explosion Link to comment Share on other sites More sharing options...
Adlago Posted May 1, 2023 Share Posted May 1, 2023 Just now, Nathan Explosion said: It's ok to say you made an assumption. Of course it's a guess - provided the reasoning is based on text and pictures... Link to comment Share on other sites More sharing options...
Ask21 Posted May 1, 2023 Author Share Posted May 1, 2023 1 hour ago, Jim M said: Where are you seeing the plugin recommendation to uninstall? Hello Jim, At the moment I am stuck with the following error: /var/www/www.mydomain.top/htdocs/system/Patterns/ActiveRecord.php::142 the same issue happened here but I'm not able to see the solution, can you help me? Link to comment Share on other sites More sharing options...
Jim M Posted May 1, 2023 Share Posted May 1, 2023 9 minutes ago, Ask21 said: Hello Jim, At the moment I am stuck with the following error: /var/www/www.mydomain.top/htdocs/system/Patterns/ActiveRecord.php::142 the same issue happened here but I'm not able to see the solution, can you help me? I have moved this to a ticket for you so we can investigate further the upgrade issue here. Please watch your email for further correspondence. Link to comment Share on other sites More sharing options...
Recommended Posts