Afrodude Posted March 21, 2023 Share Posted March 21, 2023 Is this an error, or are you people really saying that a self-hosting license can't use an appropriate private support ticket? Link to comment Share on other sites More sharing options...
Solution Jim M Posted March 21, 2023 Solution Share Posted March 21, 2023 There have been no changes since we moved to community as our key place to initiate technical support 🙂 . Should a need arise, our team will move your topic to a ticket. SeNioR- and Afrodude 1 1 Link to comment Share on other sites More sharing options...
Afrodude Posted March 21, 2023 Author Share Posted March 21, 2023 @Jim M I see, and thanks for the explanation. Yet, why I am not allowed to create one on my end and instead you guys have to do everything? Link to comment Share on other sites More sharing options...
Jim M Posted March 21, 2023 Share Posted March 21, 2023 1 minute ago, Afrodude said: @Jim M I see, and thanks for the explanation. Yet, why I am not allowed to create one on my end and instead you guys have to do everything? Our community is the main method for technical support. Effectively, there is no more email for technical support. There are many reasons for this but the top 2 are: There are a very high percentage of requests which come in that are very similar in nature and can be handled by a common, searchable area with answers. We have been saying for years that our software is fantastic for support but we never really used it as such. This change that we made some odd months back is us putting that to action and it has been working out quite well. All individuals who were cynical have been impressed. Only should something need to be escalated to our developers or there is a private matter would something be moved to a ticket by our team. If you have accounts question, you can use the contact us link in our footer to email our accounts team. Otherwise, everything is handled via the community. Link to comment Share on other sites More sharing options...
Afrodude Posted March 21, 2023 Author Share Posted March 21, 2023 Thank you again @Jim M. Jim M 1 Link to comment Share on other sites More sharing options...
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