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1 minute ago, Afrodude said:

@Jim M I see, and thanks for the explanation. Yet, why I am not allowed to create one on my end and instead you guys have to do everything? 

Our community is the main method for technical support. Effectively, there is no more email for technical support.

There are many reasons for this but the top 2 are:

  1. There are a very high percentage of requests which come in that are very similar in nature and can be handled by a common, searchable area with answers.
  2. We have been saying for years that our software is fantastic for support but we never really used it as such. This change that we made some odd months back is us putting that to action and it has been working out quite well. All individuals who were cynical have been impressed.

Only should something need to be escalated to our developers or there is a private matter would something be moved to a ticket by our team. 

If you have accounts question, you can use the contact us link in our footer to email our accounts team.

Otherwise, everything is handled via the community.

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