Alex Duffy Posted February 4, 2023 Posted February 4, 2023 I had a member complain to me that their replies to messages were disappearing. I didn't know what that was about but it happened to me this evening. I had replied to a private message about a week ago, and this evening I noticed it had disappeared. Any help on this would be appreciated.
Randy Calvert Posted February 4, 2023 Posted February 4, 2023 It sounds like you have conversations that are being deleted after X time with no reply. Check: Members->Member Settings->Profiles->Profile Settings Scroll down to "Conversations". Make sure the "Never" box is checked.
Alex Duffy Posted February 4, 2023 Author Posted February 4, 2023 (edited) 1 hour ago, Randy Calvert said: t sounds like you have conversations that are being deleted after X time with no reply. Check: Members->Member Settings->Profiles->Profile Settings Nope, that is already checked; it's some replies that are disappearing, the conversation remains. Edited February 4, 2023 by Alex Duffy
Randy Calvert Posted February 4, 2023 Posted February 4, 2023 Do you have any 3rd party resources installed that touch PMs in any way?
Alex Duffy Posted February 5, 2023 Author Posted February 5, 2023 (edited) 10 hours ago, Randy Calvert said: Do you have any 3rd party resources installed that touch PMs in any way? Yes, two. Thanks, Randy. Bulk PM https://invisioncommunity.com/files/file/7685-bulk-pm/ Restricted Messenger https://invisioncommunity.com/files/file/8530-restricted-messenger/ When I look at the Restricted Messenger configuration, I see that I had this second box ticked, and it deals with replies. I have unticked it now and will ask all my members if this is happening to them at all. @A Zayed Might this cause replies to messages to disappear? Is this a bug? Edited February 5, 2023 by Alex Duffy
Adriano Faria Posted February 5, 2023 Posted February 5, 2023 9 minutes ago, Alex Duffy said: Bulk PM https://invisioncommunity.com/files/file/7685-bulk-pm/ This one sends messages. It doesn’t delete them worse, only replies. The only deletion made by this app is to delete the bulk message record and not the messages sent.
Alex Duffy Posted February 5, 2023 Author Posted February 5, 2023 1 minute ago, Adriano Faria said: This one sends messages. It doesn’t delete them worse, only replies. The only deletion made by this app is to delete the bulk message record and not the messages sent. Thanks @Adriano Faria
Alex Duffy Posted February 5, 2023 Author Posted February 5, 2023 14 hours ago, Alex Duffy said:Might this cause replies to messages to disappear? Is this a bug? A Zayed - Hello, The plugin should never delete messages, it only display blocking note to user who is not permitted to send message. Regards,
Marc Posted February 6, 2023 Posted February 6, 2023 I would simply disable both of those first of all, then monitor. If you find its no longer happening (I suspect this may be the case) enable them one at a time until you find which is causing the problem
Alex Duffy Posted February 6, 2023 Author Posted February 6, 2023 3 hours ago, Marc Stridgen said: I would simply disable both of those first of all, then monitor. If you find its no longer happening (I suspect this may be the case) enable them one at a time until you find which is causing the problem It’s hard to know at this stage how often this is actually happening so I’ll post a message and ask our members if anyone else is experiencing this. I will then do as you say and have the members monitor it too. Thanks Marc.
Alex Duffy Posted February 9, 2023 Author Posted February 9, 2023 On 2/6/2023 at 3:24 PM, Marc Stridgen said: No problem, Alex This morning, after yesterday's update, my messages refuse to be moved to the custom folders I have made. Some moved at first; then a batch moved to the wrong folder, and now they all refuse to move. Messages are an essential part of our school. I disabled the two 3rd party apps, and cleared the cache and still no message will move! Is there a limit to the number of folders or messages?
Marc Posted February 9, 2023 Posted February 9, 2023 Could you let me know who you are logged in as, the name of the message you are trying to move, and the name of the folder. I can then take a look and advise
Alex Duffy Posted February 9, 2023 Author Posted February 9, 2023 (edited) 7 minutes ago, Marc Stridgen said: Could you let me know who you are logged in as, the name of the message you are trying to move, and the name of the folder. I can then take a look and advise I'm logged in as Alex Duffy, it appears to be with new folders I have just created. Let's try the first message in my inbox https://community.theplantmedicineschool.com/messenger/3466/ "Ignore" and try to move it to folder 'test move' . I'm moving messages to folders that were existing before today ok now. Edited February 9, 2023 by Alex Duffy
Alex Duffy Posted February 9, 2023 Author Posted February 9, 2023 When I try to move that message to 'test move' it moves it to 'Practitioner 20'.
Marc Posted February 9, 2023 Posted February 9, 2023 I appear to be able to move this no problem at all. Could you let me know what browser you are using?
Alex Duffy Posted February 9, 2023 Author Posted February 9, 2023 (edited) 7 minutes ago, Marc Stridgen said: I appear to be able to move this no problem at all. Could you let me know what browser you are using? Hi Marc, thanks, I have just tried to move the next message named "Payment" to 'Test Move' and it goes to 'Practitioner 20'. I'm on a mac, I tried this with Brave, Firefox, Safari and Chrome and they all did the same. What are you using? Edited February 9, 2023 by Alex Duffy
Alex Duffy Posted February 9, 2023 Author Posted February 9, 2023 I rebooted my mac, cleared cache in safari and brave and same result, if I try to move the first two messages in my inbox to 'test move' they go to 'practitioner 20' I'm baffled
Marc Posted February 9, 2023 Posted February 9, 2023 Im not sure what I can advise here. I cant replicate it on your system even on your account there. Are you perhaps using any plugins on your browsers?
Alex Duffy Posted February 9, 2023 Author Posted February 9, 2023 Just now, Marc Stridgen said: Im not sure what I can advise here. I cant replicate it on your system even on your account there. Are you perhaps using any plugins on your browsers? I just tried a cache detlet Firefox and the same. I will try it on a different device now. I have a tablet, and my partner has a mac. I'll try that? The plugins are not the same on the browsers, chrome is totally clean. Strange.
Alex Duffy Posted February 9, 2023 Author Posted February 9, 2023 28 minutes ago, Marc Stridgen said: Im not sure what I can advise here. I cant replicate it on your system even on your account there. Are you perhaps using any plugins on your browsers? So I rebooted our router and then went to my partner, Nikki's computer as she is an admin also. When I use her admin account to sign in as me, the same problems, but when in her own account, no problems making folders and moving. It is still moving messages incorrectly in mine. But I'm going on to other work now. Seems my account is somehow corrupted with the messages.
Alex Duffy Posted February 9, 2023 Author Posted February 9, 2023 I have a huge spring clean and deleted a couple of thousand messages. I'm reviewing my use of the messaging application in the future, so I don't need to keep notification messages that 'bulk messages' enables. The issue of my moving messages to new folders may satisfactorily resolve itself over a few days. I'll let you know. Thanks for your help.
Marc Posted February 9, 2023 Posted February 9, 2023 Please do. Just to let you know, it was when logged in as you I couldnt replicate the issues
Alex Duffy Posted February 10, 2023 Author Posted February 10, 2023 19 hours ago, Marc Stridgen said: Please do. Just to let you know, it was when logged in as you I couldnt replicate the issues Hi Marc, I have tidied up my inbox, but I still have problems this morning. I have, however, made an interesting workaround. I have tried this from Nikki's account, signed in as me, and it is the same. I have tried this on other devices, and it is the same. See the video embedded below. I don't think this is part of the disappearing message replies issue, which I am not sure is actually happening yet. I think I caused this myself when I was deciding to clean up my inbox and started creating folders, moving and deleting folders too fast. Then this started happening. I am very interested to see if this happens to you when you are logged in as me. Thanks for your time.
Marc Posted February 10, 2023 Posted February 10, 2023 Ah, now what I have seen there is you are moving these differently to me (I was going into the message and moving it from there). Could I confirm if its only happening from the list as you are doing? I feel we may be narrowing down the issue at least
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