Background Processes in stuck

[sulervo]

Hi,

processes (over 400) and tasks in stuck at least two weeks.

Please help?

[Jim M]

When running background tasks manually, it is resulting in a 500 Internal Server Error. You will need to obtain the Server Error log entry for this error from your hosting provider and provide it here for us to provide further guidance. 

[sulervo]

Ok, I'll ask.

[sulervo]

My server guy said:

"After the upgrade we see the automated tasks to not get completed.
And share with them access so they can check it.
As we can’t do anything with there tasks scheduler."

 

[Jim M]

Sorry, I am a little confused by that statement, we are not asking them to resolve the issue but merely provide us the log in question from your server error log. Without it, we cannot assist. As this is a server management task, it would be something you or them would need to provide as we only support our software, not the server management items.

[Daniel F]

Make sure you’re using the same PHP version for the Webserver and CLI if you’re using cron jobs to run tasks 

[sulervo]

10 minutes ago, Daniel F said:

Make sure you’re using the same PHP version for the Webserver and CLI if you’re using cron jobs to run tasks 

Yes the same is in use.

@Jim M

No other errors than this PHP error:

PHP Fatal error:  Declaration of IPS\gallery\_Image::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = null, $queryFlags = 0, ?IPS\Member $member = null, $joinContainer = false, $joinComments = false, $joinReviews = false, $countOnly = false, $joins = null, $skipPermission = false, $joinTags = true, $joinAuthor = true, $joinLastCommenter = true, $showMovedLinks = false) must be compatible with IPS\Content\_Item::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = IPS\Content\Hideable::FILTER_AUTOMATIC, $queryFlags = 0, ?IPS\Member $member = null, $joinContainer = false, $joinComments = false, $joinReviews = false, $countOnly = false, $joins = null, $skipPermission = false, $joinTags = true, $joinAuthor = true, $joinLastCommenter = true, $showMovedLinks = false, $location = null) in /home/nginx/domains/xxx.com/public/applications/gallery/sources/Image/Image.php on line 1882

Would you like to check in the server?

Edited January 1, 2023 by sulervo

[Jim M]

3 minutes ago, sulervo said:

Yes the same is in use.

@Jim M

No other errors than this PHP error:

PHP Fatal error:  Declaration of IPS\gallery\_Image::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = null, $queryFlags = 0, ?IPS\Member $member = null, $joinContainer = false, $joinComments = false, $joinReviews = false, $countOnly = false, $joins = null, $skipPermission = false, $joinTags = true, $joinAuthor = true, $joinLastCommenter = true, $showMovedLinks = false) must be compatible with IPS\Content\_Item::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = IPS\Content\Hideable::FILTER_AUTOMATIC, $queryFlags = 0, ?IPS\Member $member = null, $joinContainer = false, $joinComments = false, $joinReviews = false, $countOnly = false, $joins = null, $skipPermission = false, $joinTags = true, $joinAuthor = true, $joinLastCommenter = true, $showMovedLinks = false, $location = null) in /home/nginx/domains/xxx.com/public/applications/gallery/sources/Image/Image.php on line 1882

Would you like to check in the server?

Please make sure all files on your server are up to date and that all third-party applications/plugins are compatible with PHP 8.

[sulervo]

All addons updated to the latest versions and they support php8. I did this 2 weeks ago when updated to the latest forum version.

Could you please recheck why the tasks are not progressing? I can also provide SSH and FTP creds if needed.

[Jim M]

You have various applications which are out of date and not running PHP 8 compatible code so you will need to uninstall or renew our software for Blogs, Gallery, and Commerce.

 

[sulervo]

That's fine. I have tried earlier but can't. Any tricks?

[Jim M]

Please be advised I have switched this to a ticket so we can further assist. Please watch your email for further correspondence.

[sulervo]

Ok, thank you!

[sulervo]

Quote

Hi,

this was caused by a broken record for reported items. I have fixed this for you, which resolved the issue.
--
Daniel
Invision Community Support

🤩

[Marc]

Glad to hear my colleague managed to get that sorted for you 🙂