email sending is not working

[Sirapat Kidwisala]

I tried to send test email but it doesn't seem to work. Is there anyway I can check which SMTP username and password I'm using?

[Jim M]

You can look at your configuration by going to ACP -> System -> Email Settings. However, the password will be a password input type so will not be viewable. 

You can also check the error by going to ACP -> System -> Email Settings -> Email Error log.

[Sirapat Kidwisala]

what if there is no error being logged at all? the email is just simply doesn't send out. I'm using PHP mail delivery method by the way.

[Randy Calvert]

If there is no error at all, it means IPB successfully passed the email to your server. You would need to work with your hosting provider to troubleshoot why they’re not delivering it. 

In many cases, it’s because you don’t have DKIM and SPF setup for your domain which can result in certain servers refusing to deliver the message thinking it’s spam. 

[Jim M]

15 minutes ago, Sirapat Kidwisala said:

what if there is no error being logged at all? the email is just simply doesn't send out. I'm using PHP mail delivery method by the way.

Please contact your email provider for assistance. As Randy mentioned, it means our software successfully passed it to your email provider but they failed to deliver it.

[Ramsesx]

1 hour ago, Sirapat Kidwisala said:

. I'm using PHP mail delivery method by the way

Try changing from php to smtp method, this worked for me.

[Sirapat Kidwisala]

14 hours ago, Ramsesx said:

Try changing from php to smtp method, this worked for me.

May I know how do you setup? cos I got the error when using smtp method

 

And when I changed to standard or TSL, it gave me this error instead

[Ramsesx]

You have to add your smtp server (host), smtp username, smtp password. These values are provided by your hosting company of your website.

Edited December 10, 2022 by Ramsesx

[Jim M]

37 minutes ago, Ramsesx said:

You have to add your smtp server (host), smtp username, smtp password. These values are provided by your hosting company of your website.

Keep in mind, not all hosting comes with email 🙂 .

[Ramsesx]

15 minutes ago, Jim M said:

Keep in mind, not all hosting comes with email 🙂 .

Really? Didn't know that.

 

[LadiesMan217]

I had same issue. 

SOLUTION: 

Make sure to ask your HOST if they use PHP or SMTP. The one I have has PHP disabled so that was my answer. Swapped to SMTP and entered the information given BY HOST website fixed emails! 🙂