Sirapat Kidwisala Posted December 9, 2022 Share Posted December 9, 2022 I tried to send test email but it doesn't seem to work. Is there anyway I can check which SMTP username and password I'm using? Link to comment Share on other sites More sharing options...
Jim M Posted December 9, 2022 Share Posted December 9, 2022 You can look at your configuration by going to ACP -> System -> Email Settings. However, the password will be a password input type so will not be viewable. You can also check the error by going to ACP -> System -> Email Settings -> Email Error log. SeNioR- 1 Link to comment Share on other sites More sharing options...
Sirapat Kidwisala Posted December 9, 2022 Author Share Posted December 9, 2022 what if there is no error being logged at all? the email is just simply doesn't send out. I'm using PHP mail delivery method by the way. Link to comment Share on other sites More sharing options...
Randy Calvert Posted December 9, 2022 Share Posted December 9, 2022 If there is no error at all, it means IPB successfully passed the email to your server. You would need to work with your hosting provider to troubleshoot why they’re not delivering it. In many cases, it’s because you don’t have DKIM and SPF setup for your domain which can result in certain servers refusing to deliver the message thinking it’s spam. SeNioR- 1 Link to comment Share on other sites More sharing options...
Jim M Posted December 9, 2022 Share Posted December 9, 2022 15 minutes ago, Sirapat Kidwisala said: what if there is no error being logged at all? the email is just simply doesn't send out. I'm using PHP mail delivery method by the way. Please contact your email provider for assistance. As Randy mentioned, it means our software successfully passed it to your email provider but they failed to deliver it. Link to comment Share on other sites More sharing options...
Ramsesx Posted December 9, 2022 Share Posted December 9, 2022 1 hour ago, Sirapat Kidwisala said: . I'm using PHP mail delivery method by the way Try changing from php to smtp method, this worked for me. Link to comment Share on other sites More sharing options...
Sirapat Kidwisala Posted December 10, 2022 Author Share Posted December 10, 2022 14 hours ago, Ramsesx said: Try changing from php to smtp method, this worked for me. May I know how do you setup? cos I got the error when using smtp method And when I changed to standard or TSL, it gave me this error instead Link to comment Share on other sites More sharing options...
Ramsesx Posted December 10, 2022 Share Posted December 10, 2022 (edited) You have to add your smtp server (host), smtp username, smtp password. These values are provided by your hosting company of your website. Edited December 10, 2022 by Ramsesx Link to comment Share on other sites More sharing options...
Jim M Posted December 10, 2022 Share Posted December 10, 2022 37 minutes ago, Ramsesx said: You have to add your smtp server (host), smtp username, smtp password. These values are provided by your hosting company of your website. Keep in mind, not all hosting comes with email 🙂 . Link to comment Share on other sites More sharing options...
Ramsesx Posted December 10, 2022 Share Posted December 10, 2022 15 minutes ago, Jim M said: Keep in mind, not all hosting comes with email 🙂 . Really? Didn't know that. Link to comment Share on other sites More sharing options...
LadiesMan217 Posted December 28, 2023 Share Posted December 28, 2023 I had same issue. SOLUTION: Make sure to ask your HOST if they use PHP or SMTP. The one I have has PHP disabled so that was my answer. Swapped to SMTP and entered the information given BY HOST website fixed emails! 🙂 Link to comment Share on other sites More sharing options...
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