SFLUFAN Posted November 6, 2022 Posted November 6, 2022 Good morning: I executed the upgrade on my site to 5.7.4. this morning and immediately afterwards, I'm unable to access my AdminCP in any way at all and therefore my site is completely offline. I'm completely at a loss as to what to do, but Invision is my hosting provider so I'm hoping that you will be able to provide some degree of support. I understand that because it's the weekend, the level of support will be reduced. Thank you for any assistance that you can provide! Regards, Wade Steel
SFLUFAN Posted November 6, 2022 Author Posted November 6, 2022 Sorry - I meant upgrade to 4.7.4 in the topic header.
Jim M Posted November 6, 2022 Posted November 6, 2022 If it is just the ACP which is not working, please try the recovery mode. If afterwards it is working, this would indicate a third-party add-on issue. https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode SFLUFAN 1
SFLUFAN Posted November 6, 2022 Author Posted November 6, 2022 5 minutes ago, Jim M said: If it is just the ACP which is not working, please try the recovery mode. If afterwards it is working, this would indicate a third-party add-on issue. https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode Thank you @Jim M , but I wouldn't even know where to start with this solution. Because Invision is the hosting provider, is there anything that can be done on your end?
Randy Calvert Posted November 6, 2022 Posted November 6, 2022 5 minutes ago, Jim M said: If it is just the ACP which is not working, please try the recovery mode. If afterwards it is working, this would indicate a third-party add-on issue. https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode Jim... is the OP self hosted? He mentioned: Quote I'm completely at a loss as to what to do, but Invision is my hosting provider so I'm hoping that you will be able to provide some degree of support. I understand that because it's the weekend, the level of support will be reduced. As a result, I was not suggesting that earlier. 😄 SFLUFAN 1
Jim M Posted November 6, 2022 Posted November 6, 2022 @SFLUFAN, is this for your self-hosted license as you selected here or is this for your Cloud package? Sorry for any confusion. SFLUFAN 1
SFLUFAN Posted November 6, 2022 Author Posted November 6, 2022 7 minutes ago, Jim M said: @SFLUFAN, is this for your self-hosted license as you selected here or is this for your Cloud package? Sorry for any confusion. Good question - I'm simply unsure which one would apply here as the site is hosted on an Invision cloud server.
Solution Jim M Posted November 6, 2022 Solution Posted November 6, 2022 Looks like it was an issue with the Cloud version, sorry for the confusion. I have fixed this issue on your Cloud community now. This was due to third party add-ons. Please ensure you upgrade all add-ons to be compatible with 4.7.4 and uninstall those who are not. SFLUFAN 1
SFLUFAN Posted November 6, 2022 Author Posted November 6, 2022 14 minutes ago, Jim M said: Looks like it was an issue with the Cloud version, sorry for the confusion. I have fixed this issue on your Cloud community now. This was due to third party add-ons. Please ensure you upgrade all add-ons to be compatible with 4.7.4 and uninstall those who are not. Thank you so very much! I've upgraded the offending add-on and everything is back to normal!
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