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Unable to access AdminCP after upgrade to 5.7.4 and site is offline


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Posted

Good morning:

I executed the upgrade on my site to 5.7.4. this morning and immediately afterwards, I'm unable to access my AdminCP in any way at all and therefore my site is completely offline.

I'm completely at a loss as to what to do, but Invision is my hosting provider so I'm hoping that you will be able to provide some degree of support.  I understand that because it's the weekend, the level of support will be reduced.

Thank you for any assistance that you can provide!

Regards,
Wade Steel

Posted
5 minutes ago, Jim M said:

If it is just the ACP which is not working, please try the recovery mode. If afterwards it is working, this would indicate a third-party add-on issue.

https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode

 

Thank you @Jim M , but I wouldn't even know where to start with this solution.

Because Invision is the hosting provider, is there anything that can be done on your end?

Posted
5 minutes ago, Jim M said:

If it is just the ACP which is not working, please try the recovery mode. If afterwards it is working, this would indicate a third-party add-on issue.

https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode

 

Jim...  is the OP self hosted?  He mentioned:

Quote

I'm completely at a loss as to what to do, but Invision is my hosting provider so I'm hoping that you will be able to provide some degree of support.  I understand that because it's the weekend, the level of support will be reduced.

As a result, I was not suggesting that earlier. 😄

Posted
7 minutes ago, Jim M said:

@SFLUFAN, is this for your self-hosted license as you selected here or is this for your Cloud package? Sorry for any confusion.

Good question - I'm simply unsure which one would apply here as the site is hosted on an Invision cloud server.

  • Solution
Posted

Looks like it was an issue with the Cloud version, sorry for the confusion. I have fixed this issue on your Cloud community now. This was due to third party add-ons. Please ensure you upgrade all add-ons to be compatible with 4.7.4 and uninstall those who are not.

Posted
14 minutes ago, Jim M said:

Looks like it was an issue with the Cloud version, sorry for the confusion. I have fixed this issue on your Cloud community now. This was due to third party add-ons. Please ensure you upgrade all add-ons to be compatible with 4.7.4 and uninstall those who are not.

Thank you so very much!

I've upgraded the offending add-on and everything is back to normal!

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