Lindor Posted November 4, 2022 Share Posted November 4, 2022 Hi team, my zapier app send me some mails with error zaps sended by IPS. Zapier turn off the zap automatically by this error. I have created a zap when a IPS member is edited and send the email, name and primary group to update my client in ActiveCampaign. I update manually the user email with id=2330, IPS shoot a zap and ActiveCampaign receive empty fields and returns this error because not contains any ID or email. I've many errors in the last hours for the same zap and it looks an issue or bug in the zapier connection. Some zaps sended haven't any user changes so probably IPS are sending zaps in more cases that we need. Can you take a look and solve it? Thanks a lot. Zap settings One Zap log Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 4, 2022 Share Posted November 4, 2022 Please visit here and confirm you are using the latest version first of all https://zapier.com/app/connections/invision-community Link to comment Share on other sites More sharing options...
Lindor Posted November 4, 2022 Author Share Posted November 4, 2022 (edited) 13 minutes ago, Marc Stridgen said: Please visit here and confirm you are using the latest version first of all https://zapier.com/app/connections/invision-community Yes @Marc Stridgen I connect the new version some days ago. I view some incongruence, I config a zap when user is edited, but IPS send new member data, so probably this is the problem. Edited November 4, 2022 by Lindor Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 4, 2022 Share Posted November 4, 2022 I have tagged our developers here so can see what the intention was in this scenario. Someone will be in contact as soon as possible Lindor 1 Link to comment Share on other sites More sharing options...
Daniel F Posted November 7, 2022 Share Posted November 7, 2022 On 11/4/2022 at 3:51 PM, Lindor said: update manually the user email with id=2330, IPS shoot a zap and ActiveCampaign receive empty fields and returns this error because not contains any ID or email. I'm confused. Are you saying that Zapier isn't receiving any data? This sounds like an issue with your ActiveCampaign step and not IPS, since there are clearly data received from IPS (based on the screenshot with the IPS step) Link to comment Share on other sites More sharing options...
Lindor Posted November 8, 2022 Author Share Posted November 8, 2022 20 hours ago, Daniel F said: I'm confused. Are you saying that Zapier isn't receiving any data? This sounds like an issue with your ActiveCampaign step and not IPS, since there are clearly data received from IPS (based on the screenshot with the IPS step) I don't know @Daniel F I've another zap when new member is created and runs perfectly. The 2nd step have exactly the same settings like this with error. So I think that is not zapier problem. I have also opened a support ticket in zapier to they take a look too. Link to comment Share on other sites More sharing options...
Lindor Posted November 10, 2022 Author Share Posted November 10, 2022 Hi @Daniel F, this is the zapier support answer. This fields are empty. Link to comment Share on other sites More sharing options...
Lindor Posted November 14, 2022 Author Share Posted November 14, 2022 (edited) Hi @Daniel F and @Marc Stridgen, more info from Zapier support about what I was originally saying. Edited November 14, 2022 by Lindor Link to comment Share on other sites More sharing options...
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