Thiago Fagundes Posted October 24, 2022 Share Posted October 24, 2022 Hello, I have not saved the trial password as I did not understood it was in fact my AdminCP account password. Now that I have upgraded my plan, I'm locked out of my own community. I have already tried the "I have lost my password" but that for some reason does not seem to work as I have not received any e-mail. It's not in spam. What can I do? Thanks, Thiago  Link to comment Share on other sites More sharing options...
Mark H Posted October 24, 2022 Share Posted October 24, 2022 I'm glad you posted here, and I hope you make your way back to read this reply. We parked your domain, but you are using that domain for your email address, and we do not provide for email on a custom domain, so you won't receive our replies. Please change your customer email address to one which has email capability (i.e. gmail, etc) then we can assist you with your request. Link to comment Share on other sites More sharing options...
Thiago Fagundes Posted October 24, 2022 Author Share Posted October 24, 2022 Hi Mark, thanks for the fast reply. You mean that my community e-mails will not work if I use a custom domain? So if a member uses the "Forgot my password" functionality, he/she will not receive any email? Link to comment Share on other sites More sharing options...
Solution Mark H Posted October 24, 2022 Solution Share Posted October 24, 2022 This is for the Client Area primarily, but both that address and the email address for our forums must be the same address. FOLLOWUP: Yes, if we park a custom domain here, such as mydomain.com, then your email address cannot be xxxxx@mydomain.com unless you engage an external email service (i.e googlemail, hotmail, etc) and provide us with the MX Records to point your domain email to that service. Link to comment Share on other sites More sharing options...
Thiago Fagundes Posted October 24, 2022 Author Share Posted October 24, 2022 Thanks again for the clarification. I have an external e-mail service and I'm able to view/edit the MX Records. What information do you need from my side to enable my domain e-mail working? Meanwhile, I have changed my e-mail here to another one. Link to comment Share on other sites More sharing options...
Mark H Posted October 24, 2022 Share Posted October 24, 2022 (edited) Great, I'll answer the ticket you opened and provide the info you'll need. Please look for our reply shortly. EDIT: It seems ticket system insists on keeping that ticket tied to the old address. Apologies for the confusion. Can you please email us from the new address, and refer to this topic: https://invisioncommunity.com/forums/topic/470141-dont-know-my-admincp-password-after-converting-to-paid-cloud-plan/ and this ticket number: 109875 Thanks. Edited October 24, 2022 by Mark H Followup instructions Link to comment Share on other sites More sharing options...
Thiago Fagundes Posted October 24, 2022 Author Share Posted October 24, 2022 Ok, just did it. Mark H 1 Link to comment Share on other sites More sharing options...
Mark H Posted October 24, 2022 Share Posted October 24, 2022 Great, I just answered your ticket, please see and reply to that so we can get your email setup. Link to comment Share on other sites More sharing options...
Thiago Fagundes Posted October 24, 2022 Author Share Posted October 24, 2022 Did it! Link to comment Share on other sites More sharing options...
Thiago Fagundes Posted October 24, 2022 Author Share Posted October 24, 2022 Solved! Thanks a lot for your swift reply and action, Mark. Cheers! Link to comment Share on other sites More sharing options...
Mark H Posted October 24, 2022 Share Posted October 24, 2022 You're welcome, glad to know all is well now. 🙂  Link to comment Share on other sites More sharing options...
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