Events pictures not loading on Overview page

[GazzaGarratt]

I'm getting numerous events not loading their image on Overview, yet they are loading on their individual page. It doesn't seem to be a file format or size issue as other pictures that are larger in file size load correctly. Can someone help please as the overview doesn't load the image which makes the event look unprofessional and uninviting. Thanks in advance.

On event shows picture:

 

[Randy Calvert]

The first image shows up fine for me.  The second image does not show up because it's a broken image.

It's trying to load an image with the following address:

https://forevergaming.co.uk/forum/uploads/monthly_2022_10/1267989165_GTSportAd-HocEvent/(4/).jpg.47680fb255567100cfec45892d417564.jpg

My guess is the slashes in the file name are causing problems for your web server as it's most likely parsing them as folders.  Try re-adding the image without the (4) and the slashes in the file name and I'll expect it'll work for you.  

[Jim M]

Is this only happening on your custom theme or is this also happening on an unmodified theme?

[GazzaGarratt]

12 minutes ago, Jim M said:

Is this only happening on your custom theme or is this also happening on an unmodified theme?

Yes, still happening on the IPS theme.

1 hour ago, Randy Calvert said:

The first image shows up fine for me.  The second image does not show up because it's a broken image.

It's trying to load an image with the following address:

https://forevergaming.co.uk/forum/uploads/monthly_2022_10/1267989165_GTSportAd-HocEvent/(4/).jpg.47680fb255567100cfec45892d417564.jpg

My guess is the slashes in the file name are causing problems for your web server as it's most likely parsing them as folders.  Try re-adding the image without the (4) and the slashes in the file name and I'll expect it'll work for you.  

Thanks Randy, just re-uploaded after renaming the file without that and it has worked.

To note for IPS though, I've been uploading files like this for a while for some events so its strange that its started happening like this.

For now, I'll try and remember to rename the files without this in the name. Much appreciated @Randy Calvert 🙌

[Jim M]

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

[Marc]

Just a quick note to let you know this has been resolved in the latest 4.7.4 release, which went out a short time ago. If you are still experiencing this issue after upgrading to that release, please let us know.