David N. Posted October 5, 2022 Share Posted October 5, 2022 When I compose a private message, and click the Smilie button, the smilies appear underneath the message window? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 5, 2022 Share Posted October 5, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
David N. Posted October 5, 2022 Author Share Posted October 5, 2022 32 minutes ago, Marc Stridgen said: the access details on file appear to be incorrect or missing. I checked and my details are on file. I filled them only a short while ago so that Invision could help with another issue, and I don't think anything changed? Which specific password isn't working for you, the FTP one or the cPanel? Thank you! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 5, 2022 Share Posted October 5, 2022 It's the admin CP login. If you have added cpanel details there, that is incorrect. Its login for your admin CP we need David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted October 5, 2022 Author Share Posted October 5, 2022 Ok I just entered my admin CP password again in my client area. Thanks for your patience. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 5, 2022 Share Posted October 5, 2022 I have created a ticket for you on this so we can take a closer look. I cannot replicate on my own instance, but can see it happening on yours consistently. David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted October 5, 2022 Author Share Posted October 5, 2022 Thank you! Link to comment Share on other sites More sharing options...
Solution David N. Posted October 6, 2022 Author Solution Share Posted October 6, 2022 This issue was resolved, it was due to the ad javascript messing with the theme. Mark H and Marc Stridgen 2 Link to comment Share on other sites More sharing options...
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