TorstenGer Posted October 2, 2022 Share Posted October 2, 2022 Hi, we have had to change our server and I transfered the forum via installing everything with an testinstallation, changed the IP in the DNS and then shut down the apache on the formerly Server and refreshed the test Installation with the license key. Quote There seems to still be an installation of Invision Community at the URL on file. Before you can change the URL, you must first remove the existing installation. Before I changed (or tried to) the license, the forum was working, but not reachable from everywhere, because the DNS wasn‘t synced everwhere. But since license key Update we have trouble to comment, missing icons etc…. I can‘t see and understand the relation together?! Link to comment Share on other sites More sharing options...
opentype Posted October 2, 2022 Share Posted October 2, 2022 1 minute ago, TorstenGer said: But since license key Update we have trouble to comment, missing icons etc…. I can‘t see and understand the relation together?! There is none. TorstenGer 1 Link to comment Share on other sites More sharing options...
Becker Torsten Posted October 2, 2022 Share Posted October 2, 2022 Sorry for crossposting, but not sure where to get the right support. Description in this topic in Setup & Guidance forum Quote There seems to still be an installation of Invision Community at the URL on file. Before you can change the URL, you must first remove the existing installation. Link to comment Share on other sites More sharing options...
Becker Torsten Posted October 2, 2022 Share Posted October 2, 2022 There was nothing to find in the logs. But repeat to disable / reenable the customizations plus system cache clearance and restart mysql and apache fixed it obviously for desktop usage. Mobile devices still not.. 😕 Link to comment Share on other sites More sharing options...
Solution Jim M Posted October 2, 2022 Solution Share Posted October 2, 2022 I would advise clearing your browser's cache where you're having issues as things seem OK here. Link to comment Share on other sites More sharing options...
Jim M Posted October 2, 2022 Share Posted October 2, 2022 Also for anyone else who needs to move their community to a different server, please follow these instructions: Link to comment Share on other sites More sharing options...
Marc Posted October 3, 2022 Share Posted October 3, 2022 Please let us know if you are still seeing issues after the above. Link to comment Share on other sites More sharing options...
TorstenGer Posted October 3, 2022 Author Share Posted October 3, 2022 Thank you Marc. First of all, I followed your „server change“ howto! In a lot of cases with different types of issue it was helpful to clear the browser cache and let users delete their cookies from our site. To clear the systems cache in the ACP cleared some complaints too. Just the test license message is still there and wrong. Link to comment Share on other sites More sharing options...
Marc Posted October 4, 2022 Share Posted October 4, 2022 The test message is actually correct, as the IP you had for your previous test installation is directing to your live board. So when it checks, there is indeed an install present. I have cleared that for you so that you can continue with your testing Link to comment Share on other sites More sharing options...
Becker Torsten Posted October 5, 2022 Share Posted October 5, 2022 (edited) Thank you again Marc and Jim too! Top job 👏🏻🙏 Edited October 5, 2022 by Becker Torsten Link to comment Share on other sites More sharing options...
Marc Posted October 5, 2022 Share Posted October 5, 2022 No problem at all. Glad we got things sorted for you Link to comment Share on other sites More sharing options...
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