Member export broken?

[Simon.AU]

Hi, in trying to export a list of members with the default options, and all members included, we're just getting a CSV file containing a single multibyte character:

We're using the Invision cloud service. Any more info you need please let me know.

regards
David

Edited July 13, 2022 by Simon.AU

[Marc]

Please could you let us know what filters you are using? We can then get this looked into for you

[Simon.AU]

Hi Marc,

I was just using the default filter options, ie. not changing anything/everything included.

And now it's just working, although I haven't changed anything... I don't understand why, but I'll take it as 'fixed', thanks.

Perhaps you can clear one thing up for me though - the last filter option, "member name":

Which field does this relate to? I'm assuming "Display name"? It doesn't make a difference what option I select for it though (ie. before it was still returning an empty excel file with 2 extended ascii characters, and now it works regardless).

thanks
David

[Marc]

It indeed relates to displayname. Often that wont make a difference as all members really should  have a displayname, unless they happen to be in the process of registering

[Simon.AU]

Thanks Marc.

I'm getting the issue again; it appears to be random/arbitrary.

Today I logged in, went straight to the members page in ACP, and did an export with all the default settings; got the garbled result again:

 

I repeated this a couple of times, and once I was able to get column headings to show but no data (unfortunately I did not think to capture a screenshot of this).

I've included a scrolling screen shot of all of our export settings; these are just the defaults.

Am I doing something wrong? We only have 7 user accounts currently (still in testing). But it seems to me that the export should still be working, or at least giving a warning if there is something I've done that's out-of-range?

[Mark H]

We did make a change to our cloud structure just a couple hours ago.

Can you please try the export again, and see if you get the same result?

If you do, please follow up here so we can check further.

[Simon.AU]

Thanks Mark, it's working now with all the combinations I tried. Looks like it's fixed 🙂

[Marc]

Glad to see this is now resolved for you. Please let us know if you have any further issues.