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Simon.AU

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Everything posted by Simon.AU

  1. Hi, We have begun experiencing the same issue as detailed here: We're on cloud-hosted Invision Community 4.7.16. New users trying to validate via the link in the email see a page like in the attachment: Is there anything we can do to solve? regards David
  2. Hi, We have also begun seeing this issue (Invision Community Cloud version 4.7.16). Users are seeing the attached screenshot when they try to click validation links. Is there any possibility we could have the patch applied to our instance as well? regards David
  3. Thanks Marc. Apologies, I see you responded on the 15th but I only received a notification email just now. I usually respond a lot quicker! David
  4. Hi, This is causing me a lot of grief at the moment. Updating media files (usually PDFs), even old ones (> 6 months old), almost never results in the latest version being loaded on a subsequent refresh - even on other machines on other networks. This means I end up having to delete the original media file and re-upload it which causes more work (need to update the link in the code and re-upload that) broken links Are there any tricks to fooling the CDN to let go of the old version of the media file? I note that the _cb=1694742873 variable changes in the "media URL" reported by the admin control panel, so I would expect the new version to be reflected on the live site. Many thanks for any assistance. We're often updating documents in a team environment and this is causing some havok!
  5. Thanks, I finally found it - under the "databases" list is another permissions table 🙂
  6. Hi, I'm trying to enable comments for users on articles. Currently on an article page they can see at the bottom: But there is no option to add a comment. Administrators do see the option, but not regular users (users who are only part of the 'members' group). In ACP my comments settings are: Is there anything else I need to do to enable users to add comments? regards David
  7. Thanks Marc. I didn't know about this multiple calendars approach 🙂 I see what you mean about the overview issue. I will have to think about whether this is going to be intuitive enough for our users, but I can at least offer it as a solution thanks. David
  8. Hi Marc, Thanks for the reply. Sorry for the delay response, I received a notification email just now. Basically I'm just looking for a way to add an option to filter events by something other than just 'physical' or 'online'. It doesn't have to be a 'type' internally, but something like a category etc. Just so users could have a drop-down to choose from a few different types of events (we have a lot of repeating event types, with different titles and locations). cheers David
  9. Is there a way to create a custom event type? ie. under "search events", the only options I have are to select the date range and select a "Type" - and the only options for "type" are "Online events" and "Physical events". I can see an option to add tags when creating an event which should be used in the global search, but we would like a way to filter our events by even type from the Events page. Is this possible?
  10. Thanks all, good tips 🙂 Was finally able to discover the search box in the new Google Analytics 4. Seems you have to actually search page titles (yeah, have to guess what the 404 page will be called - thankfully Invision has a consistent name to make that easier/reliable) and then there is a concealed option to view "Page path and screen class" which finally shows you the URL.
  11. Hi all, Can somebody please help me find where 404 errors are logged in Community Cloud? Our second highest page title stat in web analytics is "Sorry, we could not find that!" but I can't find where these error page hits/404s are logged in the ACP. cheers David
  12. Does anyone know a way to manage users by a list of email addresses? I have a couple of hundred users that I need to delete, and I don't want to have to click users, click advanced search, and paste the email address for hundreds of users if there is a better way. thanks David
  13. This is probably not much help to you but have you set CURLOPT_POST => true ?
  14. Well that's odd. Our theme is basically stock, we've only changed some colours and added some text. We don't have any plugins, and the only integrations we have are GeoIP Service, Spam Defence and Google Analytics. I have tried disabling all three of those and still had the same issue. I tried creating a new blank theme though and the checkbox works so... go figure. Thanks for the suggestion; I guess I'll have to start again and copy everything over one by one. Fixed! My bad. Was actually just some rogue CSS we included. Grr. Thanks for the suggestions.
  15. Hi, We've been having users reporting issues registering for our site, and the problem has turned out to be the final terms of use checkbox that they are required to select. The problem reported is that when they try to click it, it won't select. I have even stood by users and watched them struggle with this and give up... and to be fair, I can't really blame them, because see our checkbox is a bit of a UI/UX quagmire - requiring the user to click on exactly the right place to get the checkbox to toggle: This is a tougher challenge than it might seem - I can't be there to explain to every user "you need to click on the text... no, the text... no not the checkbox, the text itself... no not the blue text, that's a link - the text in-between the checkbox and the first bit of blue text... no you can't click the checkbox directly, you need to click on the text NEXT to the checkbox, but not on the link..." Other people must have encountered this issue? I have seen this multiple times, and have had actual interactions with users like the one above during user testing. I would modify the template but it appears to be rendered out in popupRegisterTemplate at around line 81: {{foreach $content as $input}} {{if \is_object( $input ) }} {$input->rowHtml($form)|raw} {{else}} {$input|raw} {{endif}} {{endforeach}} the line: {$input->rowHtml($form)|raw} ...and fixing this appears to be non-trivial; there looks to be some rogue javascript buried somewhere that is toggling the checkbox off and disabling it. Can anybody suggest a simple solution to this? Putting a line of text instruction underneath is not really helping (and is a bit ugly when we could just fix the UI!). Is this some sort of EU/GDPR requirement? regards David
  16. I see, thanks for that Randy. Unfortunately it looks like I've found a corner case again. I'm trying to add custom HTML, which cannot be done via the usual page builder/WYSIWYG as far as I know, so I'm using a custom block. I realise that blocks can be stacked with WYSIWYG components within a page template, but I need to add links within my custom block. So I was using the media library because there is standard syntax for including a file download (eg. {media="8"} ) I will probably create a hidden page for my downloads, attach the files via a WYSIWYG block, and then use the media="" syntax... but this seems a bit hacky. If anyone sees that I'm going wrong please let me know.
  17. Sorry I think things may have gotten a bit mixed up here... I'm a bit confused... I'm just trying to upload an office document in a way that can be attached to a page. I just assumed the Media section was the way to handle this - that's why I mentioned it in my post. If it's not, is there another way I should be going?
  18. I see, thanks. Do you know where the settings for the allowed pages media types are?
  19. I'm trying to upload an MS Office doc (Word .docx) to the Media section of the ACP (Pages => Media) but I'm receiving an IPB error: Yet when I look in the "Allowed file types" settings (Settings => Posting => General => Attachements) I dont' have any restrictions set: I don't need forum posts to be allowed to upload Office docs (though it would be handy for the admin group), but I do need to be able to create attachments for some pages (I do this via the Media section of the ACP). Is there a way to enable Office docs to be served in this way?
  20. Thanks Mark, it's working now with all the combinations I tried. Looks like it's fixed 🙂
  21. Thanks Marc. I'm getting the issue again; it appears to be random/arbitrary. Today I logged in, went straight to the members page in ACP, and did an export with all the default settings; got the garbled result again: I repeated this a couple of times, and once I was able to get column headings to show but no data (unfortunately I did not think to capture a screenshot of this). I've included a scrolling screen shot of all of our export settings; these are just the defaults. Am I doing something wrong? We only have 7 user accounts currently (still in testing). But it seems to me that the export should still be working, or at least giving a warning if there is something I've done that's out-of-range?
  22. Is there a way to preview the various email templates? ie. like generating a test email, but choose which email it is based on? cheers David
  23. Hi Marc, I was just using the default filter options, ie. not changing anything/everything included. And now it's just working, although I haven't changed anything... I don't understand why, but I'll take it as 'fixed', thanks. Perhaps you can clear one thing up for me though - the last filter option, "member name": Which field does this relate to? I'm assuming "Display name"? It doesn't make a difference what option I select for it though (ie. before it was still returning an empty excel file with 2 extended ascii characters, and now it works regardless). thanks David
  24. Hi, in trying to export a list of members with the default options, and all members included, we're just getting a CSV file containing a single multibyte character: We're using the Invision cloud service. Any more info you need please let me know. regards David
  25. Hooray, that did it - thanks Stuart 🙂
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