Nigel Moore Posted June 29, 2022 Share Posted June 29, 2022 Hello guys, I notice on my search options I have two "Products" choices, see screenshot attach Our users are trying to search products ( were using product vault ) and notice two products options. The one on top does not work, but the one in bottom works. How do we remove the one in top that is not working? Thanks -Allan Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 29, 2022 Share Posted June 29, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Nigel Moore Posted June 29, 2022 Author Share Posted June 29, 2022 1 hour ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Hello Marc, I updated the Access information, can you please try? -Allan Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 29, 2022 Share Posted June 29, 2022 Please temporarily disable 2 factor authentication also Link to comment Share on other sites More sharing options...
Randy Calvert Posted June 29, 2022 Share Posted June 29, 2022 Regarding 2FA… I did not want to disable it for all admins. What I ended up doing was creating a second group called “Backup Admin”. That group is not searchable, has access to ACP without a token BUT does require security questions. I created a user account that is only for IPS use and store it and store the username/password and security questions in the IPS client area. If you wanted to further control access once support is done just temporarily ban or demote that user. However it means you would have to remember to restore access each time you ask for help. Link to comment Share on other sites More sharing options...
Nigel Moore Posted June 30, 2022 Author Share Posted June 30, 2022 17 hours ago, Marc Stridgen said: Please temporarily disable 2 factor authentication also Hello Marc Please choose the "security question", cant disable 2FA, but you can choose to setup security question -Allan 15 hours ago, Randy Calvert said: Regarding 2FA… I did not want to disable it for all admins. What I ended up doing was creating a second group called “Backup Admin”. That group is not searchable, has access to ACP without a token BUT does require security questions. I created a user account that is only for IPS use and store it and store the username/password and security questions in the IPS client area. If you wanted to further control access once support is done just temporarily ban or demote that user. However it means you would have to remember to restore access each time you ask for help. Yes, they can choose "security option" -Allan Link to comment Share on other sites More sharing options...
Randy Calvert Posted June 30, 2022 Share Posted June 30, 2022 Allan, As a best practice, setup the security questions yourself and provide the answers in your client notes. I used the same answer to all of the questions to make it easier. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 3 hours ago, Nigel Moore said: Hello Marc Please choose the "security question", cant disable 2FA, but you can choose to setup security question -Allan Yes, they can choose "security option" -Allan Please set these up and add to the notes if required. The reason for this is it may not be only one tech looking at the issue here Link to comment Share on other sites More sharing options...
Nigel Moore Posted June 30, 2022 Author Share Posted June 30, 2022 2 hours ago, Marc Stridgen said: Please set these up and add to the notes if required. The reason for this is it may not be only one tech looking at the issue here Please check in the notes in "Review/Update Access Information" -Allan Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 Sorry Nigel. While I can get into the back end now, those details dont work with your SSO on the front end Link to comment Share on other sites More sharing options...
Nigel Moore Posted June 30, 2022 Author Share Posted June 30, 2022 7 minutes ago, Marc Stridgen said: Sorry Nigel. While I can get into the back end now, those details dont work with your SSO on the front end What do you mean? You cannot access the front end of the Forum? -Allan Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 Yes, I cannot access the front end of your community through your wordpress SSO Link to comment Share on other sites More sharing options...
Nigel Moore Posted July 1, 2022 Author Share Posted July 1, 2022 14 hours ago, Marc Stridgen said: Yes, I cannot access the front end of your community through your wordpress SSO Can you please try again? -Allan Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 1, 2022 Share Posted July 1, 2022 This is because you actually do have 2 items named products on your system. One is products from the commerce application and the other is products from an application named 'links' Link to comment Share on other sites More sharing options...
Nigel Moore Posted July 4, 2022 Author Share Posted July 4, 2022 On 7/1/2022 at 3:55 PM, Marc Stridgen said: This is because you actually do have 2 items named products on your system. One is products from the commerce application and the other is products from an application named 'links' Thank you very much Marc, I will take a look Also, any chance we can rename "product"? -Allan Link to comment Share on other sites More sharing options...
Solution Randy Calvert Posted July 4, 2022 Solution Share Posted July 4, 2022 The Products from commerce should be able to be renamed from the language settings in the ACP. It may be possible to rename the 3rd party one if they used language strings when creating the app. Link to comment Share on other sites More sharing options...
Nigel Moore Posted July 4, 2022 Author Share Posted July 4, 2022 1 hour ago, Randy Calvert said: The Products from commerce should be able to be renamed from the language settings in the ACP. It may be possible to rename the 3rd party one if they used language strings when creating the app. Thank you Randy -Allan Randy Calvert 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 4, 2022 Share Posted July 4, 2022 Glad you managed to get that sorted. Please let us know if there are any other questions Link to comment Share on other sites More sharing options...
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