Marc Stridgen Posted September 13, 2022 Share Posted September 13, 2022 Unfortunately, nothing has reallyl changed from when this request was originally put in here. We cannot assist further as we cannot go through the relevant steps to identify the issue. While I fully understand this may be frustrating, and you may feel the issue is no 3rd party, I would ask you to consider the fact that there are no logs related to these, no failed transactions related to these and its only happening on your site. So there is indeed something specific related to your setup that is causing the problem there. Without being able to progress through our diagnostic procedure, we are unfortunately at a bit of a stalemate. You had a ticket there, which would have been escalated with details at the time, however without 3rd party items being allowed by yourself to be disabled, we would not be able to assist. You did also state you found the issue and it was a bug, but provided no information for this Link to comment Share on other sites More sharing options...
Gauravk Posted September 13, 2022 Author Share Posted September 13, 2022 20 minutes ago, Marc Stridgen said: You did also state you found the issue and it was a bug, but provided no information for this It was disabling the Pages or other core functions we switched off while testing and it worked. Later we realize it was coincidental. Please tell me what you need from me for diagnosing the actual issue. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 13, 2022 Share Posted September 13, 2022 You need to respond to the ticket with all information relating to the latest round of issues, and more importantly, give permission for 3rd party items to be disabled while this is being tested Link to comment Share on other sites More sharing options...
Gauravk Posted September 17, 2022 Author Share Posted September 17, 2022 Please help in fixing this issue and disable any/all third-party plugins and app while diagnosing. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 18, 2022 Share Posted September 18, 2022 I have reopened the ticket for you so we can conitnue there Link to comment Share on other sites More sharing options...
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