David.. Posted January 24, 2022 Posted January 24, 2022 A renewal is due now but due to the price hikes, I need to cancel downloads and priority support since one I have never used and the other I cannot use anymore. How do I go about doing this?
Jim M Posted January 24, 2022 Posted January 24, 2022 I can certainly from both Downloads and Priority Support from your license. However, please be advised that if I do remove Downloads and at a later date you wish to use it again, you will have to pay the full price. Please confirm that you wish to move forward and I can perform that.
David.. Posted January 25, 2022 Author Posted January 25, 2022 3 hours ago, Jim M said: I can certainly from both Downloads and Priority Support from your license. However, please be advised that if I do remove Downloads and at a later date you wish to use it again, you will have to pay the full price. Please confirm that you wish to move forward and I can perform that. What is the current full price and renewal? Priority Support is no longer valid, correct?
Randy Calvert Posted January 25, 2022 Posted January 25, 2022 48 minutes ago, David.. said: What is the current full price and renewal? Priority Support is no longer valid, correct? The Downloads module is $100, and then $15 every 6 months. Priority Support is still a valid offering. It's description is: Quote Priority Support adds email support with your license. That includes same-business-day response time and software upgrades performed by us. If you don't have Priority Support, you simply need to post in this forum for assistance instead of reaching out via email. Priority Support also gives you that same business day response time, but again here on the forums that generally happens as well. So it depends on what you need and what makes sense for you if you want that extra level of access or if you don't want others seeing what questions you might be asking, etc.
Solution Marc Posted January 25, 2022 Solution Posted January 25, 2022 I have sent you a breakdown for your products and pricing on PM for clarification. It does look like there was actually a pricing issue on yours which I have since corrected.
David.. Posted January 25, 2022 Author Posted January 25, 2022 8 hours ago, Randy Calvert said: Priority Support is still a valid offering. It's description is: I still had the previous priority support ongoing, before the changes, so that one wasn’t available anymore.
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