My Pilots can't Post

[Captain Ginns]

Hello,

 

    1.   So after the last update, which I accomplished a few weeks ago, when my folks who are in the "Pilot" group try to post a new topic they receive the error in the attachment.

     2.  At one time I did get a bar which said I needed to go to the AdminCP and reset the theme...but I can't find that anywhere.

     3.  If I have any other group like admin, I can post okay.  I looked at the permissions for Pilot and they looked just like they did before the upgrade. 

Anyway, any assistance would be greatly appreciated.

 

Ivan

    

[Jim M]

There seems to be an error being called where a function is not able to be found, please try the following:

1. Go to your Client Area and download a full set of files then extract the to your computer. Upload the contents of the "ips_****" folder to your server, overwriting what is there.
2. Once that is done, please disable all third party applications/plugins and switch to an unmodified theme then try again.

If that does not work, please let us know.

[Captain Ginns]

Do I put the ips_**** folder in the root of my site and another folder?

Edited January 23, 2022 by Captain Ginns

[Daniel F]

You have to upload the content of the folder to your HQ directory.

[Captain Ginns]

Roger that....thanks.

 

[Marc]

Please do let us know if you require any further assistance

[Captain Ginns]

I just completed the overwrite of those files and while the site is up and running, we still have that same problem of Non-Admin members not being able to post.  Only members with an "Admin" as primary or if I give "Admin" as secondary can post.  So it looks like in order to post, you have to have an "Admin" type access either as primary or secondary.

 

Ivan

[Marc]

That being the case, it would indicate permissions are not set correctly for anyone other than admin. Please see the following guide and check permissions

 

[Captain Ginns]

Marc,

    Thanks for keeping up with this.  I've been to the permission section at least a dozen times hoping to find something different.  That was actually the first place I went too.  I even created another non-admin role and tried to post but the same thing, could not post if not an admin type.  Pilots are allowed to post their Pilot Reports (PIREP) in the PIREP Input sub-forum in the Administration Department.  As you can see, they have permission to "Post New Topic's" but can not.

 

  Anything else I can try?

 

Ivan Rivas

[Captain Ginns]

Just as a note.  Wanted to make sure this problem is not marked as solved if that makes a difference in others looking at it.  If it's marked solved it might not show up in active trouble posting searches.  Daniel F marked this as 'Solved' and it is not as you can see from the other posts.  It was just part of a process for the overall problem which still exists.

Wanted to make that clear and thank Daniel F for your clarification on where the files go. And thank you to everyone else as well, Jim and Marc.

So problem, above where non-admin members can not post anywhere where allowed, is still active.  Thank you to all for trying to solve this with me.  Let me know what else I can do.

I did perform a full back-up again of my database and Site just in case I need to do something drastic.  

 

Ivan Rivas

[Marc]

I am logged in as the user "tester" there and I can see topics and forums, so Im honestly not sure what it is you are not seeing there. I would need an example user and page

[Captain Ginns]

As a non-admin, I can not post in the "Pirep Input" area even though I have permissions to post. 

--------------------

So double checked "Tester" and set it in the "Pilot" group.  Password is "********" sent via PM.  Attempt a Post in the "PIREP Input" section.  The error will present itself there.  

"TesterA" is set to "Pilot" group as primary and "Admin" as secondary".   Same password.  TesterA should be able to Post in the PIREP Input section.

 

Ivan

[Marc]

On taking a look at this, you need to speak to your hosting company on this issue. This message here

>Error: Call to undefined function ctype_lower() (0)

The function it is trying to use is actually a standard PHP function which is missing. 

[Captain Ginns]

Well...Marc, your question about OHP lead to the solution.  I am so thrilled and ecstatic I could kiss you on the forehead.  🙂

 

Apparently, when I presented the error to Powweb help desk, they worked with me for almost an hour in the chat box reviewing several PHP related areas.  While at the same I was going to my site to see if it worked.  They did a bunch of stuff that didn't work; however, when they changed PHP from version 7.4 back to 7.3 it worked.  

BTW: in this entire process I did find a couple of other minor things which need to be fixed: but those are pretty easy compared to this one.  We'll do that another time.

I want to thank you and the folks at IPS for sticking with the problem.  Nice work guys and especially you Marc.  I love good troubleshooting and especially when the problem is found and fixed.

This problem is solved.

 

Ivan Rivas

 

 

 

[Jim M]

Excellent! Glad to hear that your issue is resolved and you were able to get to the bottom of it 🙂 .

[Marc]

Thank you for your kind words. Always appreciated. Happy to see the issue was resolved for you by your hosting company.