red power magazine Posted November 5, 2021 Posted November 5, 2021 We updated to 4.6.8 yesterday and we noticed that when Firefox is used, the user cannot upload attachments. The user gets an Error code: -200. When the same user user changes to using Chrome on the same device, they can upload without issue. Any advice to correct this would be greatly appreciated.
Hatsu Posted November 5, 2021 Posted November 5, 2021 I observed this behaviour on my suite as well. But not everytime making debugging complicated.
Jim M Posted November 5, 2021 Posted November 5, 2021 The "-200" error code from uploading generally comes from an error processing on your server. Did they upload the same exact image file in both browsers? Unfortunately, this is not something I can reproduce directly here.
red power magazine Posted November 5, 2021 Author Posted November 5, 2021 3 minutes ago, Jim M said: The "-200" error code from uploading generally comes from an error processing on your server. Did they upload the same exact image file in both browsers? Unfortunately, this is not something I can reproduce directly here. Yes the same image was used in both browsers.
Dean_ Posted November 5, 2021 Posted November 5, 2021 (edited) Not sure if this is related, but I sometimes got this and it was due to Mod_Security. So, it may be worth checking any logs there? Edited November 5, 2021 by Dean_
Jim M Posted November 5, 2021 Posted November 5, 2021 1 minute ago, red power magazine said: Yes the same image was used in both browsers. Are you able to reproduce this every time with any image?
red power magazine Posted November 5, 2021 Author Posted November 5, 2021 5 minutes ago, Jim M said: Are you able to reproduce this every time with any image? I've tested with a 4 kb gif file, a 185 kb jpg, and a 4.3 MB jpg. Chrome uploads them all without fail. Firefox looks like it is trying to upload but it eventually gives the -200 error.
Marc Posted November 5, 2021 Posted November 5, 2021 Could you please check to ensure you dont have enhanced tracking protection switched on in the browser, and then try again
red power magazine Posted November 5, 2021 Author Posted November 5, 2021 9 minutes ago, Marc Stridgen said: Could you please check to ensure you dont have enhanced tracking protection switched on in the browser, and then try again I turned off Enhanced tracking protection for our site. I am still unable to upload attachments. I am using version 94.0.1 of Firefox.
Jim M Posted November 5, 2021 Posted November 5, 2021 34 minutes ago, red power magazine said: I turned off Enhanced tracking protection for our site. I am still unable to upload attachments. I am using version 94.0.1 of Firefox. Do you have any extensions/plugins on the browser? Unfortunately, I can't reproduce this on my own test install with this version of Firefox. Would also recommend disabling any third party applications/plugins on your community to completely test against our core software.
red power magazine Posted November 5, 2021 Author Posted November 5, 2021 I disabled all Firefox extensions. We don't have any third party extensions, just a modified theme. I attempted to change the theme back to the default theme but the system keeps changing back to our custom theme.
Solution red power magazine Posted November 5, 2021 Author Solution Posted November 5, 2021 Now it works with our custom theme. So I have no idea what was going on this morning. 🤔
Jim M Posted November 5, 2021 Posted November 5, 2021 18 minutes ago, red power magazine said: Now it works with our custom theme. So I have no idea what was going on this morning. 🤔 Maybe a cache issue or something going on in that browser. Hard to say. At least it's working for you now. Please let us know if it comes back.
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