Rob Fielding Posted October 27, 2021 Share Posted October 27, 2021 Hi, I have had a problem enabling the Redis cache. I have a message in the Dashboard saying "Caching is not working correctly. Review your caching method configuration and adjust the settings as needed." I have therefore tried to switch the cache off first before looking into it. However, when I change the settings to no cache, then download and upload the constants.php file when I return to Dashboard it says the cache is still enabled and there is still a problem. Can you help please? Thanks, Rob Link to comment Share on other sites More sharing options...
Marc Posted October 27, 2021 Share Posted October 27, 2021 Please update all access details on file. We can then take a look at this for you to see whats happening Link to comment Share on other sites More sharing options...
Rob Fielding Posted October 27, 2021 Author Share Posted October 27, 2021 9 minutes ago, Marc Stridgen said: Please update all access details on file. We can then take a look at this for you to see whats happening Thanks @Marc Stridgen. Sorry, I'm not sure what I need to update and where. I presume you mean my login info - can you point me where I need to update and I will do ASAP. Thanks! Link to comment Share on other sites More sharing options...
Marc Posted October 27, 2021 Share Posted October 27, 2021 Of course, if you go to your client area here, then click your license, click manage this purchase, you will see a "stored access information" section https://www.invisioncommunity.com/clientarea/ Link to comment Share on other sites More sharing options...
Rob Fielding Posted October 27, 2021 Author Share Posted October 27, 2021 @Marc Stridgen Login details for Admin area now added. Do let me know if you need any further details to access any other area of the site. Link to comment Share on other sites More sharing options...
Marc Posted October 27, 2021 Share Posted October 27, 2021 2 minutes ago, Rob Fielding said: @Marc Stridgen Login details for Admin area now added. Do let me know if you need any further details to access any other area of the site. We would need the FTP details adding there also, given the nature of the issue, as we will need to work with your constants file Link to comment Share on other sites More sharing options...
Rob Fielding Posted October 27, 2021 Author Share Posted October 27, 2021 Ah OK. I will add those and confirm when done. Link to comment Share on other sites More sharing options...
Rob Fielding Posted October 27, 2021 Author Share Posted October 27, 2021 @Marc Stridgen FTP details now added - thanks I also have the Redis details my server provider gave me if you need those at any time. Link to comment Share on other sites More sharing options...
Marc Posted October 27, 2021 Share Posted October 27, 2021 Where is it you are seeing the message there, Rob? Im not actually seeing any messages showing issues with data storage Link to comment Share on other sites More sharing options...
Solution Rob Fielding Posted October 27, 2021 Author Solution Share Posted October 27, 2021 Hi @Marc Stridgen we may be getting crossed messages as there is a parallel request with my server tech support. They now say they have enabled Redis - "I have enabled the cache extensions on the server end." so perhaps that was causing the error messages and now it is working the errors have gone. I have now enabled Redis and uploaded the latest constants.php and all seems fine. If the error msg comes back I shall let you know. Sorry, if this was a false alarm caused by my server tech support not enabling the Redis component! Marc 1 Link to comment Share on other sites More sharing options...
Marc Posted October 27, 2021 Share Posted October 27, 2021 No problem, Rob. Let us know if you see any further issues of course. Glad to see you're sorted Link to comment Share on other sites More sharing options...
Rob Fielding Posted October 27, 2021 Author Share Posted October 27, 2021 Hi @Marc Stridgen apologies. I've been looking at other site issues and when I checked back in the forum admin area I am getting the "Cache Not Working" error message again. All the login details should work if you are able to take a look and correct/advise. Thanks again! Link to comment Share on other sites More sharing options...
Jim M Posted October 27, 2021 Share Posted October 27, 2021 55 minutes ago, Rob Fielding said: Hi @Marc Stridgen apologies. I've been looking at other site issues and when I checked back in the forum admin area I am getting the "Cache Not Working" error message again. All the login details should work if you are able to take a look and correct/advise. Thanks again! could you please provide the security answers in the notes section of the access details area or disable 2FA? Link to comment Share on other sites More sharing options...
Rob Fielding Posted October 27, 2021 Author Share Posted October 27, 2021 Hi @Jim M apologies. I've added the answers in Notes - hope it works for you now. Thanks, Rob Link to comment Share on other sites More sharing options...
Jim M Posted October 27, 2021 Share Posted October 27, 2021 Thanks for updating that information. Unfortunately, the software is unable to connect to Redis by the configuration details provided. I would advise reviewing each and every piece with your server administrator or hosting provider. Additionally, there are a ton of errors being generated from Tapatalk in your System Log. You will want to bring this to their attention for assistance or disable the application till it is resolved. Link to comment Share on other sites More sharing options...
Rob Fielding Posted October 27, 2021 Author Share Posted October 27, 2021 Hi @Jim M thanks so much, I will do. 🙂 Link to comment Share on other sites More sharing options...
Marc Posted October 28, 2021 Share Posted October 28, 2021 I would advise removing redis from the equation if its switching off all the time. Its more likely slowing your site than speeding it up if its not working properly, and in most use cases redis is actually not needed. Link to comment Share on other sites More sharing options...
Recommended Posts