Rob Fielding

Hi, one of my users is using an iPad and has reported there is no Reply box at the bottom of any threads. I use a custom theme but I switched him to the default theme in case it was a theme issue but he says the problem is still there. If he switches to his phone he is able to reply as the options are there. Is this a known issue or do you have any suggestions? Thanks again, Rob

OK. Thank you anyhow.

Hi, We were thinking of using Cloudflare across my website to help with site speed etc. My site has a combination of Wordpress and Invision pages. When we enabled Cloudflare as a test, it worked fine on the Wordpress pages but there were a few quirks on the forum. Users reported that the "user panel" kept showing the names of other users (e.g. Bob Smith could see what appeared to be Jim Brown's profile). I presume this is down to the way Cloudflare caches. Has anyone used Cloudflare on their forum and if so is there some way of having some elements not cached (i.e. the user control panel" but caching other elements? Thanks, Rob

I hope someone can help. Is it possible to get the URL logic to link to the last updated featured thread? I want to use the link on an external, non IPB page so I don't want to use a block, I just wondered if there was URL logic I could use? Many thanks!

I probably didn't explain myself too well.... I can see it myself it's more how I explain it to my audience as "You may see a pop-up" is much more difficult to sell than a "click here to get it" type call to action. My audience is generally on the older side so I was hoping for a simple "Click on this link to get it" but if that's not part of the functionality or possible then so be it. Thanks for the help and advice on this thread though - it is appreciated!

Thanks @Marc Stridgen great minds must think alike 😉 as I've just finished a ticket with my web host and that seems to have sorted a lot of the issues I had (so nothing to do with Invision Community but more to do with my server!). I'm really keen on using the app and I'm aware of a web app's functionality vs a native app. However, during my tests I can't see it appear for me - is there any way to "force" it and/or any way for me to explain to users how to get it. It's just that I get a lot of requests from users for an app and this sounds perfect and it would be great if there's some way I can explain to users how to get it rather than them wait for a browser notification. I appreciate that may simply not be possible but I thought I'd ask! Thanks again!

Hi, Apologies if I don't provide all the details in here (not sure how to include login details for the ACP). 1. I have multiple issues with slow loading etc. I am a football forum so traffic does peak at certain times. I think some may be due to the server but I wondered if it is possible to check my settings in the ACP and see if I am optimised and if anything needs to change to help. I do have a couple of third party apps/plugins, notably Tapatalk and if they are causing any issues I am happy to unpublish them. 2. On that note, I noticed there are settings for an "app" in the ACP. I have added images etc but how would I now publicise this to my audience. If I can use an Invision app then I can definitely get rid of the Tapatalk third party app but I am not sure how to make it visible / tell my users where to get it from. Thanks again for your help and if any of the above is unclear, I am sorry, happy to provide more details if required. Thanks, Rob

Hi Marc, What I was trying to get at is if this is a particular phone/version of Android/Chrome then if users can provide those details would that not help you to set up a phone in the same way and potentially replicate that the issue? I'm presuming that as neither of us can see the issue using Chrome on Android and it seems to affect a small number of users (at least in my forum's case) that there may well be some specific circumstances in which this occur. To use your analogy - would finding out what settings these users use enable you to possibly know how to get the car to make that noise?

Hmm, I can see the issue but as I mentioned I've only got three members out of 5,000-odd who are experiencing it and I'm not one of them. However, the three that are have sent me several screengrabs and report the forum as "unusable" on a phone. I'm not sure how I can replicate it short of borrowing their mobile phones though! Is there any information I can try and get from them to find their specific set-up? They are all on Android and using a Chrome browser - what other information may help? Thanks!

I run a forum with circa 5,000 users and three of them have reported the same issue as above. I can't replicate it myself but the three users have provided screengrabs which match the ones above in this thread. I presume it therefore is a bug but (in my site's experience) only affected a certain number of users. Is there any way of being notified if/when a bug fix is issued for this? Thanks!

Thanks @opentype - that was a super speedy and very helpful response. Much appreciated!!

Hi, I have some advertising code which needs to go in the footer section of my theme. Is there some conditional code which I can surround it with so it only shows to guests. One of the advantages I offer my registered users is less adverts so I only want this advert to show to guests. I was hope there was some code that would be along the lines conditional show if user=guest Advertising code/script end conditional Thanks a lot, Rob

Hi @Jim M thanks so much, I will do. 🙂

Hi @Jim M apologies. I've added the answers in Notes - hope it works for you now. Thanks, Rob

Hi @Marc Stridgen apologies. I've been looking at other site issues and when I checked back in the forum admin area I am getting the "Cache Not Working" error message again. All the login details should work if you are able to take a look and correct/advise. Thanks again!

Hi @Marc Stridgen we may be getting crossed messages as there is a parallel request with my server tech support. They now say they have enabled Redis - "I have enabled the cache extensions on the server end." so perhaps that was causing the error messages and now it is working the errors have gone. I have now enabled Redis and uploaded the latest constants.php and all seems fine. If the error msg comes back I shall let you know. Sorry, if this was a false alarm caused by my server tech support not enabling the Redis component!

@Marc Stridgen FTP details now added - thanks I also have the Redis details my server provider gave me if you need those at any time.

Ah OK. I will add those and confirm when done.

@Marc Stridgen Login details for Admin area now added. Do let me know if you need any further details to access any other area of the site.

Thanks @Marc Stridgen. Sorry, I'm not sure what I need to update and where. I presume you mean my login info - can you point me where I need to update and I will do ASAP. Thanks!

Hi, I have had a problem enabling the Redis cache. I have a message in the Dashboard saying "Caching is not working correctly. Review your caching method configuration and adjust the settings as needed." I have therefore tried to switch the cache off first before looking into it. However, when I change the settings to no cache, then download and upload the constants.php file when I return to Dashboard it says the cache is still enabled and there is still a problem. Can you help please? Thanks, Rob

Thanks @Marc Stridgen

Hi, I have a user who wants to delete some/all of his old posts. He's been on the forum for a number of years and finds some of his older posts embarrassing. Is it possible for me/him to selectively prune old posts (e.g. posts older than 2 years). If not, is is possible to delete his account and then re-use his username to set up a new one (thus clearing his post count to zero) or are the usernames unavailable for a certain time after deletion? Thanks, Rob

Thanks @opentype that looks perfect.

Hi, My website combines a Wordpress blog with an Invision forum. I quite often post links to my blog posts in the forum but they always display just as simple links. Is there anyway to enable open graph features so that the Wordpress blog posts would display in the same way that Invision content does (i.e. with title, image and extract)? Thanks, Rob