Cache issues - unable to switch off

[Rob Fielding]

Hi,

I have had a problem enabling the Redis cache. I have a message in the Dashboard saying "Caching is not working correctly. Review your caching method configuration and adjust the settings as needed."

I have therefore tried to switch the cache off first before looking into it.

However, when I change the settings to no cache, then download and upload the constants.php file when I return to Dashboard it says the cache is still enabled and there is still a problem.

Can you help please?

Thanks,

Rob

[Marc]

Please update all access details on file. We can then take a look at this for you to see whats happening

[Rob Fielding]

9 minutes ago, Marc Stridgen said:

Please update all access details on file. We can then take a look at this for you to see whats happening

Thanks @Marc Stridgen. Sorry, I'm not sure what I need to update and where. I presume you mean my login info - can you point me where I need to update and I will do ASAP. 

Thanks!

[Marc]

Of course, if you go to your client area here, then click your license, click manage this purchase, you will see a "stored access information" section

https://www.invisioncommunity.com/clientarea/

 

 

[Rob Fielding]

@Marc Stridgen Login details for Admin area now added. Do let me know if you need any further details to access any other area of the site.

[Marc]

2 minutes ago, Rob Fielding said:

@Marc Stridgen Login details for Admin area now added. Do let me know if you need any further details to access any other area of the site.

We would need the FTP details adding there also, given the nature of the issue, as we will need to work with your constants file

[Rob Fielding]

Ah OK. I will add those and confirm when done.

[Rob Fielding]

@Marc Stridgen FTP details now added - thanks

I also have the Redis details my server provider gave me if you need those at any time.

[Marc]

Where is it you are seeing the message there, Rob? Im not actually seeing any messages showing issues with data storage

[Rob Fielding]

Hi @Marc Stridgen we may be getting crossed messages as there is a parallel request with my server tech support.

They now say they have enabled Redis - "I have enabled the cache extensions on the server end." so perhaps that was causing the error messages and now it is working the errors have gone.

I have now enabled Redis and uploaded the latest constants.php and all seems fine. If the error msg comes back I shall let you know.

Sorry, if this was a false alarm caused by my server tech support not enabling the Redis component!

 

[Marc]

No problem, Rob. Let us know if you see any further issues of course. Glad to see you're sorted

[Rob Fielding]

Hi @Marc Stridgen apologies. I've been looking at other site issues and when I checked back in the forum admin area I am getting the "Cache Not Working" error message again. All the login details should work if you are able to take a look and correct/advise.

Thanks again!

[Jim M]

55 minutes ago, Rob Fielding said:

Hi @Marc Stridgen apologies. I've been looking at other site issues and when I checked back in the forum admin area I am getting the "Cache Not Working" error message again. All the login details should work if you are able to take a look and correct/advise.

Thanks again!

could you please provide the security answers in the notes section of the access details area or disable 2FA?

[Rob Fielding]

Hi @Jim M apologies. I've added the answers in Notes - hope it works for you now.

Thanks,

Rob

[Jim M]

Thanks for updating that information. Unfortunately, the software is unable to connect to Redis by the configuration details provided. I would advise reviewing each and every piece with your server administrator or hosting provider.

Additionally, there are a ton of errors being generated from Tapatalk in your System Log. You will want to bring this to their attention for assistance or disable the application till it is resolved.

[Rob Fielding]

Hi @Jim M thanks so much, I will do. 🙂

[Marc]

I would advise removing redis from the equation if its switching off all the time. Its more likely slowing your site than speeding it up if its not working properly, and in most use cases redis is actually not needed.