PHP version and community not working...

[SecondSight]

Hello, 🙂

I have a message in my ACP : You are running PHP version 7.3.31. While this version is compatible, future releases of our software will require version 7.4.0 or above. You should contact your hosting provider or system administrator to ask for an upgrade.

After I "upgraded" php to version 7.4 (I'm using WHM/CPanel), I tried to access my community but I got a blank page. I asked a technician to have a look at it, but the best he gets when "upgrading" to php 7.4 is a 500 error message with the 'try again' button... :

Quote

I installed all of the requirements that it showed on the screen and in the logs but it still doesn't work. It shows a generic error screen.

So I'm stuck with php 7.3.31...

Is it safe to try php 7.8 in your opinion ?

Thank you. 🙂

Edited October 14, 2021 by SecondSight

[Ryan Ashbrook]

When you upgrade, upload the requirements checker and it should tell you what is wrong.

However, based on my experience with cPanel / WHM, it's likely that the mbstring extension is missing, so you would need to enable it in the version you are upgrading too.

[SecondSight]

Thank you. 🙂

I ran the script after "upgrading" to PHP 7.4 and it told me what is missing :
- cURL PHP extension
- GD PHP extension
- MySQLi PHP extension
- Zip PHP extension
- Exif PHP extension

I will have them installed and I think it will be ok. 🙂
 

[numis]

Having similar issue, installed php7.4 and the GMP add-on on the server, but the checker thinks that it's missing. Can anyone tell me what might be missing? Maybe there is some manual from developers for VPS install? Thx!

Edited March 28, 2022 by numis

[Mark H]

That error suggests the software itself is not using PHP7.4 but are you using the most-recent version of the compatibility checking script from our Marketplace?

And do you have more than one version of PHP available on the server? If you do, it's possible the server account running the software is using that version instead of 7.4

And is this a fresh install, or an upgrade you are doing? More details would help narrow the problem down.

 

 

[Randy Calvert]

It's possible you're running multiple versions of PHP.  Load a phpinfo script and see what it reports.  I'm betting you'll find your web server is returning a version that is not compatible even though the default CLI version might be 7.4.