license Help

[Spronald]

Hi, I bought a license key for a fully created site I Made already but when I went to change the demo key to the activate key it says key has already been used, help?

[Chris Anderson]

 

 

 

 

[Nathan Explosion]

4 hours ago, 10Plays said:

Hi, I bought a license key for a fully created site I Made already but when I went to change the demo key to the activate key it says key has already been used, help?

'demo' key? Are you using IPS Cloud hosting, and currently running a demo?

[Jim M]

Demos would need to be transferred to a Cloud account or they will expire. If you purchased a separate Cloud account, please submit a ticket and our team will be happy to help. 

[Marc]

On 8/22/2021 at 2:23 AM, 10Plays said:

Hi, I bought a license key for a fully created site I Made already but when I went to change the demo key to the activate key it says key has already been used, help?

I believe I have tracked down a demo that you were using to create a site, and it seems you have inadvertently created a new account, rather than clicking to purchase your demo. We can certainly get that sorted out for you, and I have responded to your ticket on this. If you can take a look at my response and confirm, we can get that done straight away for you

[Marc]

This has now been sorted out for you, and I have gone ahead and sorted the domain requested also. Please feel free to respond to the ticket should you have any further issues

[Marc]

On 8/22/2021 at 2:23 AM, 10Plays said:

Hi, I bought a license key for a fully created site I Made already but when I went to change the demo key to the activate key it says key has already been used, help?

Just as a quick update to this, while you are now of course a customer, your experience with demo conversion has given us some ideas on how to make this conversion process easier for new customers going forward. So thank you for your feedback