Ihia Posted May 21, 2021 Posted May 21, 2021 Hi Guys Our background processes started reindexing about 10 days ago. Rather than shrinking it seems to just be growing and is now at 47 pages in the queue with NONE of them seemingly moving The warning message does say it can take some time but as I said it been about 10 days now and hasnt moved at all. Many thanks
Daniel F Posted May 21, 2021 Posted May 21, 2021 10 minutes ago, Ihia said: Hi Guys Our background processes started reindexing about 10 days ago. Rather than shrinking it seems to just be growing and is now at 47 pages in the queue with NONE of them seemingly moving The warning message does say it can take some time but as I said it been about 10 days now and hasnt moved at all. Many thanks Could you please submit a ticket so that we can take a look a this.
Ihia Posted May 21, 2021 Author Posted May 21, 2021 2 minutes ago, Nathan Explosion said: What is your current task method set as? Task Method is "Community in the Cloud" Its the only option available in the task method field - assuming I am looking in the right place
Nathan Explosion Posted May 21, 2021 Posted May 21, 2021 OK - best to log a ticket with IPS support if "It hasn't moved" Same with your other topic. Ihia 1
Ihia Posted May 21, 2021 Author Posted May 21, 2021 Just now, Daniel F said: Could you please submit a ticket so that we can take a look a this. Hi Daniel I thought this was the ticket. Could you tell me where I do thank and thanks for the quick reply.
Ihia Posted May 21, 2021 Author Posted May 21, 2021 1 minute ago, Nathan Explosion said: OK - best to log a ticket with IPS support if "It hasn't moved" Same with your other topic. Thank you Im finding out where to do that :) 1 minute ago, Nathan Explosion said: https://invisioncommunity.com/clientarea/ many thanks
HDiddy Posted August 28, 2021 Posted August 28, 2021 @Ihia Did you ever get this resolved? I have a ticket in support, but curious if you have a clue on what they did to resolve it.
Marc Posted August 29, 2021 Posted August 29, 2021 10 hours ago, HDiddy said: @Ihia Did you ever get this resolved? I have a ticket in support, but curious if you have a clue on what they did to resolve it. Background task issues are not really a one size fits all. I've taken a look at your ticket and escalated that to a higher tier of support so that we can get that looked into for you
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