Harry Douglas Posted May 30, 2020 Posted May 30, 2020 My .com domain name and private domain name renewed this week. Not sure if this is related, but two days ago, I was informed by users that they could not access website. Microsoft Edge users get "Hmmm. Can't find this website", and Google Chrome users get "This site can't be reached". I have no idea how to trouble shoot this, and of course it's Saturday. Any help will be appreciated.
opentype Posted May 30, 2020 Posted May 30, 2020 Sounds like a DNS problem, but that can be on your end (i.e. the server) or the user’s end. I would start by checking everything here: https://www.whatsmydns.net This tells you if your site address can be resolved and accessed from various places around the world.
Harry Douglas Posted May 30, 2020 Author Posted May 30, 2020 Thank you. I will try that. I have a cloud IPS suite so I'm assuming my server is an IPS server, but not sure.
Harry Douglas Posted May 30, 2020 Author Posted May 30, 2020 Well went to "whatsmydomain", and got a DNS of 52.84.245.102 consistently in many places, but it wasn't propagating in Dallas, Irkurst, Russia, and Petaling Jaya, Malasia. I typed the DNS in my browser and got the same message "Can't find website". My site is hosted by IPS, and I have a cloud based product, and IPS says all their servers are up.
bfarber Posted June 1, 2020 Posted June 1, 2020 Feel free to submit a ticket if you're having trouble accessing your site.
Rhett Posted June 2, 2020 Posted June 2, 2020 This was resolved via a support ticket, thank you for your business.
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