Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt Monday at 02:04 PM
Jeffrey Roberts Posted April 27, 2019 Posted April 27, 2019 After upgrading to v4.4.3 from v4.4.1 I am no longer receiving email notifications for new registrations. I have confirmed the emails are being delivered for other notifications and tested email delivery. I have checked my settings in the Notification Settings. I am receiving the Notifications in the Administrator Notifications, just not the email. When I review the mail logs on the email server, an email delivery to the administrator does not appear to be listed; however an email entry to the new registrant is there. Is this a known problem?
bfarber Posted April 29, 2019 Posted April 29, 2019 No - you may wish to submit a ticket, but first double check your AdminCP notification preferences to make sure you're still configured to receive them.
Jeffrey Roberts Posted April 29, 2019 Author Posted April 29, 2019 Confirmed. Should be receiving them.
Claudi Posted May 1, 2019 Posted May 1, 2019 I confim the Problem too. No mail after new registration after upgrading to 4.4.3.
Joy Rex Posted May 1, 2019 Posted May 1, 2019 I've been having a similar issue where users are not getting their validation emails - happened under 3.4.9, and now under 4.4.3
Jeffrey Roberts Posted May 5, 2019 Author Posted May 5, 2019 Odd isn't it. I would think this is impacting more sites. 1st level support duplicated it and escalated to 2nd level support that hasn't resolved this yet.
Markus Jung Posted May 6, 2019 Posted May 6, 2019 On 5/5/2019 at 7:31 PM, Claudi said: No one else with the same problem? I have the same problem. The issue started after the update to 4.4.3. I receive other system emails, but not the register-notifications.
Jeffrey Roberts Posted May 6, 2019 Author Posted May 6, 2019 The problem has now been escalated to Level III support for investigation.
Jeffrey Roberts Posted June 5, 2019 Author Posted June 5, 2019 I've confirmed that this problem was fixed in v4.4.4. Thanks.
Joy Rex Posted June 5, 2019 Posted June 5, 2019 10 minutes ago, Jeffrey Roberts said: I've confirmed that this problem was fixed in v4.4.4. Thanks. So is 4.4.4 out? I don't see an upgrade notice via the ACP...
opentype Posted June 5, 2019 Posted June 5, 2019 Yep. I also already got my first registration notification again.
Joy Rex Posted June 5, 2019 Posted June 5, 2019 So these are emails admins get when somebody registers? Was anyone having issues with users not getting account validation emails or change password emails, and now that is resolved?
Jeffrey Roberts Posted June 5, 2019 Author Posted June 5, 2019 I received an email and an ACP notice this morning about v4.4.4 Joy Rex - yes, the Admin can receive notifications via the Notification Center in the ACP. I only knew that I wasn't receiving new registrations in v4.4.3 until they patched it in v4.4.4.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.