Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt Monday at 02:04 PM
KIKI_ Posted February 23, 2019 Posted February 23, 2019 Hey everyone The "Who's Online" feature, has stopped working. I can only see myself online and users can only see themselves online too. The core feature is set to everyone in the applications, and it hasn't been touched. This only started to not work yesterday. Can anyone help me or point me in the right direction? I've attached some screenshots of the problem. (Yes the software is up to date and I am hosting with Invision Community) Thanks
opentype Posted February 23, 2019 Posted February 23, 2019 I would try with a stock theme to rule out theme issues and if that doesn’t help, open a support ticket.
KIKI_ Posted February 23, 2019 Author Posted February 23, 2019 Hey, This happens on the default theme as well, with all plugins disabled too.
KIKI_ Posted February 23, 2019 Author Posted February 23, 2019 I've contacted support yesterday but no response yet. Really annoying for me to not fix it, must be a fault on their end.
opentype Posted February 23, 2019 Posted February 23, 2019 1 hour ago, Kieran Harvey said: I've contacted support yesterday but no response yet. Really annoying for me to not fix it, must be a fault on their end. Must be? Just give them a day or two. It’s the weekend after all and it’s not like your board is inaccessible or anything. If it bothers you to see no activity, I would just remove the widget until support can check it out.
Joel R Posted February 23, 2019 Posted February 23, 2019 Be sure to clear the cache to see if that helps.
KIKI_ Posted February 25, 2019 Author Posted February 25, 2019 Still had not any replies over the weekend or today, despite this being a problem still. Wondering if anyone has encountered or could help further here? Thanks
KIKI_ Posted February 25, 2019 Author Posted February 25, 2019 @Aiwa could you point me in the direction where to find that? Thanks for the help too. This is hosted with Invision Community if that helps.
Aiwa Posted February 25, 2019 Posted February 25, 2019 You won't have access to check the DB directly, you'll need to wait for IPS hosting support I'm afraid.
KIKI_ Posted February 25, 2019 Author Posted February 25, 2019 I've never had to wait 72+ hours for a response and they seem to be ignoring the issue. Considering I was the one alerting them to 29+ outages since last week. Terrible service so far really.
JustHatched Posted February 25, 2019 Posted February 25, 2019 1 minute ago, KIKI_ said: I've never had to wait 72+ hours for a response and they seem to be ignoring the issue. Considering I was the one alerting them to 29+ outages since last week. Terrible service so far really. Could be they have alot on their plate with the weekend CiC issues and probably loads of 4.4 tickets. I've never known them to ignore anything and I have asked them some dumb stuff
KIKI_ Posted February 25, 2019 Author Posted February 25, 2019 Well, I just got a reply. They confirmed its a bug in their latest update and hope to have a fix for it soon.
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