Wrong link in pm notification mail.

[Black Tiger]

Hello maybe somebody knows this.

I help a friend with his forum, who is not very good in English, as we are all Dutch.

He has an issue with conversation notification. The e-mail notification of a new conversation or a reply to it is send out, but the link to it is wrong.

The link i get in the email says this:
 

https://www.forum.eu/messenger/8/?do=findComment&comment=9

This results in an error page that the item could not be found, error code 2S136/C

So I had a look at things, and IMHO the correct link in the e-mail should say:
 

https://www.forum.eu/messenger/8/?tab=comments#comment-9

When comparing both, you can see that everything after /8/ is different.

I don't know if this is a common error or maybe caused by a theme issue. How can we fix this so the correct link is send in the notification e-mail please?

[Ryan Ashbrook]

I would recommend submitting a ticket so we can take a look - the first link is the proper link. The message could, for example, be on the second page, which the first URL will figure out, whereas the second URL would not take the user to the message.

[Black Tiger]

Hello Ryan.

When I look at the e-mail notifications that I get from this forum here, it looks like you're correct. Only the & is translated to the & character. But that's just the funny thing. The second link really does take me to my private message as the first link does not while it should (which I see now after your explanation).
It's not about first or second page, this is purely a private message notification by e-mail, where the message does only contain a few lines text.

But in that case I will tell my friend to send in a ticket or that he adds me as alternative contact, because that's another one i'm alternative contact for now.

Thank you.

[Kjell Iver Johansen]

I get the same error on notifications from this site..It is like that on all my mails from this site.. 

[bfarber]

Are you using a plaintext email client? If you use an email client that supports html emails (pretty much every client in the last decade should support html emails) do the links work/look correct then?

[Kjell Iver Johansen]

1 hour ago, bfarber said:

Are you using a plaintext email client?

Yes.. thats the reason then.. I use Horde webmail normally..