Urgent: Problem on Upgrade 4.3.2 - Cannot Connect redis

[media]

Trying to upgrade from 4.2.9 to 4.3.2 at the middle of the upgrade stuck with this

CANNOT_CONNECT 
/home/mysite/public_html/forum/system/Redis/Redis.php::190 
Retry? Continue 

I hit retry same thing come up, I hit continue same thing come up????
What should I do? Board is down???

[Optic14]

I ran into the the same issue.

Redis has died so you need to restart it via command line. Probably easier to get your host to do it.

[media]

Great thank you so much...

1 minute ago, Optic14 said:

I ran into the he same issue.

Redis has died so you need to restart it via command line. Probably easier to get your host to do it.

Do you know the command line command to restart the service?

[Optic14]

Hi @media

You can check status by:

systemctl status redis.service

Try restarting via:

service redis restart

 

[media]

I did restart the redis service and got this

Stopping redis-server:                                     [  OK  ]
Starting redis-server:                                     [  OK  ]

But still getting same error and status of the Redis server is [ON]

[Optic14]

Do you get the same error after you try to resume the IPS 4.3 upgrade from:
yourBoardURL/admin/upgrade/    ?

Otherwise I have no other ideas sorry, best to check with your host or whoever installed Redis on your account. That is what worked for me.

[media]

Ok... I was able to remove constant.php and continue without redis and complete the upgrade....

Thanks