Tactical Geeks Posted December 18, 2016 Posted December 18, 2016 all ports are open and correct using serveradmin query onfo and it times out any ideas?
Ahmad E. Posted December 18, 2016 Author Posted December 18, 2016 Just now, Tactical Geeks said: all ports are open and correct using serveradmin query onfo and it times out any ideas? Is your websites IP address whitelisted on the ts server (firewall and query_ip_whitelist)?
Tactical Geeks Posted December 18, 2016 Posted December 18, 2016 yes at one point even disabled firewall
Ahmad E. Posted December 18, 2016 Author Posted December 18, 2016 Just now, Tactical Geeks said: yes at one point even disabled firewall Error/system logs only say connection timed out? Nothing more verbose? Have you checked your TS server logs for any clues?
Tactical Geeks Posted December 18, 2016 Posted December 18, 2016 all ports state they are open i can connect using puty but when i click test it says it times out and that the ports are closed
Ahmad E. Posted December 18, 2016 Author Posted December 18, 2016 Just now, Tactical Geeks said: all ports state they are open i can connect using puty but when i click test it says it times out and that the ports are closed The ports need to be open at your site's server too. Did you make sure that is the case?
Ahmad E. Posted December 18, 2016 Author Posted December 18, 2016 (edited) 3 minutes ago, Tactical Geeks said: how would i check that? If you have a VPS you should be able to use iptables/firewalld depending on your system (idk how it works on windows server). If you are on a shared host, you would need to contact your host. Edited December 18, 2016 by Ahmad E.
Tactical Geeks Posted December 18, 2016 Posted December 18, 2016 what is file manager used for that one wont open but everything else is working
Ahmad E. Posted December 18, 2016 Author Posted December 18, 2016 Just now, Tactical Geeks said: what is file manager used for that one wont open but everything else is working File manager? Not sure what you are referring to.
Ahmad E. Posted December 18, 2016 Author Posted December 18, 2016 Oh, currently not being used. Will most likely use it in the future to retrieve icons (such as custom group icons).
almax Posted December 19, 2016 Posted December 19, 2016 "Remove Groups from unlinked UUIDs?" does not seem to be working. Tested by logging on with another device that has a UUID that is not registered on the site, gave the user a group, and ran the job (actually ran both sync and remove jobs). The user did not get the group removed. Tested both with the user logged in and with the user not logged in to TS3.
Ahmad E. Posted December 19, 2016 Author Posted December 19, 2016 3 hours ago, almax said: "Remove Groups from unlinked UUIDs?" does not seem to be working. Tested by logging on with another device that has a UUID that is not registered on the site, gave the user a group, and ran the job (actually ran both sync and remove jobs). The user did not get the group removed. Tested both with the user logged in and with the user not logged in to TS3. It is a different task called "removeUnlinkedGroups", did you run that or the syncGroup task?
almax Posted December 19, 2016 Posted December 19, 2016 8 hours ago, Ahmad E. said: It is a different task called "removeUnlinkedGroups", did you run that or the syncGroup task? Sorry, I was paraphrasing. I ran the removeUnlinkedGroups task and it did not work, then I ran the syncGroups task just to see if maybe that would do it too. Neither worked.
Ahmad E. Posted December 19, 2016 Author Posted December 19, 2016 17 minutes ago, almax said: Sorry, I was paraphrasing. I ran the removeUnlinkedGroups task and it did not work, then I ran the syncGroups task just to see if maybe that would do it too. Neither worked. Can you provide me with ACP/FTP access to debug this?
Tactical Geeks Posted December 20, 2016 Posted December 20, 2016 also noticed the app is causing the site to no load 500 errors but when i refresh the site loads disabled app and it stopped
Ahmad E. Posted December 20, 2016 Author Posted December 20, 2016 6 hours ago, Tactical Geeks said: also noticed the app is causing the site to no load 500 errors but when i refresh the site loads disabled app and it stopped 500Error is an internal server error. Would most likely need to take a look in the server logs (apache/nginx) for more information.
almax Posted December 30, 2016 Posted December 30, 2016 On 12/19/2016 at 11:11 AM, Ahmad E. said: Can you provide me with ACP/FTP access to debug this? Just PM'ed you the information. Sorry for the late reply.
Tactical Geeks Posted December 30, 2016 Posted December 30, 2016 no server logs showing the error i didsabled application and it stoped doing it reenabled it and it started again does it matter that the server is litespeed? not apache or nginx
Ahmad E. Posted December 30, 2016 Author Posted December 30, 2016 1 hour ago, Tactical Geeks said: no server logs showing the error i didsabled application and it stoped doing it reenabled it and it started again does it matter that the server is litespeed? not apache or nginx It shouldn't matter, perhaps you have php logs where it is logged? If not, I'd most likely need access to your ACP&FTP to debug this issue.
Tactical Geeks Posted January 3, 2017 Posted January 3, 2017 ok so bought new dedi server for better up time and I get a Error: host isn't a ts3 instance! sometimes it shows its connect sometimes it doesnt any ideas?
Ahmad E. Posted January 3, 2017 Author Posted January 3, 2017 Just now, Tactical Geeks said: ok so bought new dedi server for better up time and I get a Error: host isn't a ts3 instance! sometimes it shows its connect sometimes it doesnt any ideas? Seems to me like you forgot to whitelist the new server ip on your TS servers firewall and/or in query_ip_whitelist.
danedeath Posted January 9, 2017 Posted January 9, 2017 Hey there I love you application. However I am having issues with it not displaying in the viewer and it just states "Error". I can make snapshots, send pokes, alerts, etc. I have the ports open (FT, query, and connection). Is there an issue or bug with the application? I just can't seem to get it to work what so ever. Any help is appreciated!
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