sudo Posted April 15, 2016 Share Posted April 15, 2016 Hi It seems you may have switched from Mandrill to Sparkpost in the last 24 hours, now every email I get is going to Junk Email on o365 with a spam confidence level of 9. Are you using a dedicated ip or just the pool Sparkpost use? I can send the headers through if that would help. I personally found the exact same problem when I was testing SendGrid and its dedicated ip. Link to comment Share on other sites More sharing options...
Tyler Cassidy Posted April 16, 2016 Share Posted April 16, 2016 If the from address is from your domain do you have proper spf records setup? Microsoft is picky like that! Link to comment Share on other sites More sharing options...
-FP Posted April 16, 2016 Share Posted April 16, 2016 Mines also go to the spam folder and I have everything set up and verified :/ SPF record, DKIM record, and the email. Link to comment Share on other sites More sharing options...
Colonel_mortis Posted April 16, 2016 Share Posted April 16, 2016 What are the email headers when the email has been delivered? Specifically, what's the Authentication-Results header? Link to comment Share on other sites More sharing options...
Tom Irons Posted April 16, 2016 Share Posted April 16, 2016 I had the same problem and contacted support, they were able to get everything working for me again. I believe it was on their end, not mine. Link to comment Share on other sites More sharing options...
sudo Posted May 19, 2016 Author Share Posted May 19, 2016 Just to add it appears IPB are not using a dedicated ip which seems to explain why 25-50% of mail sent is getting junked on o356/outlook.com/hotmail.com email addresses went it comes from one of the *general* ip's. Link to comment Share on other sites More sharing options...
Martin1980 Posted May 19, 2016 Share Posted May 19, 2016 Check your email by sending an email to http://www.mail-tester.com/ Link to comment Share on other sites More sharing options...
sudo Posted May 19, 2016 Author Share Posted May 19, 2016 6 hours ago, Martin1980 said: Check your email by sending an email to http://www.mail-tester.com/ Its not a problem with my own site, its this sites emails which is why I posted it in company feedback rather than product feedback. Link to comment Share on other sites More sharing options...
MADMAN32395 Posted March 23, 2017 Share Posted March 23, 2017 old post I know im sorry... but think about configuring a bounce domain? Sparkpost recommended I do that and havnt seen issues since. https://support.sparkpost.com/customer/portal/articles/2371794-requesting-a-custom-bounce-domain Link to comment Share on other sites More sharing options...
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