Prank Posted September 10, 2015 Share Posted September 10, 2015 I'm a bit bummed by the technical 'support' I received about this problem and it appears I need to wait a fair while between support replies so I'm begging you all for some help with this issue as I really need to get a bulk mail out. Ultimately, notifications and bulk emails to small numbers of people (< 10) work fine. My usual monthly mailout to 50,000 people is now (for the first time) complaining about a Mandrill communication error. System ErrorThere was an error communicating with Mandrill. Please contact technical support for assistance. When I did into the logs in Mandrill I see a populated 'to' key in the response to the small send outs and an empty 'to' key with the big mail outs. Eg (note the snip, there are more...); "to": [ { "email": "cbiggins@[removed]", "name": "PranK" }, *snip* while the bigger mail out has; "to": {}, That makes me thing that IPB is not sending the addresses correctly to Mandrill. We have done 6 other mail outs this size this year, so we're not doing anything new. Thanks in advance! We're getting desperate! Christian Link to comment Share on other sites More sharing options...
Prank Posted September 14, 2015 Author Share Posted September 14, 2015 For anybody that finds this via search, my issue was escalated to tier 2 support who provided me with a patched mandrill.php file which utf8 encoded the usernames being sent to Mandrill, after applying that and restarting PHP-FPM it worked again. Link to comment Share on other sites More sharing options...
abetts Posted September 18, 2015 Share Posted September 18, 2015 Would you be kind enough to upload the patched mandrill.php file? I'm struggling since upgrading too. Thanks Link to comment Share on other sites More sharing options...
Prank Posted September 18, 2015 Author Share Posted September 18, 2015 Yep. Goes in admin/applications/members/modules_admin/bulkmail.php bulkmail.php Link to comment Share on other sites More sharing options...
Management Lindy Posted September 18, 2015 Management Share Posted September 18, 2015 It should be noted this for IP.Board (3.4) - not IPS4. Link to comment Share on other sites More sharing options...
Prank Posted September 18, 2015 Author Share Posted September 18, 2015 Just now, Lindy said: It should be noted this for IP.Board (3.4) - not IPS4. Correct! Forgot to mention that. Thanks! Link to comment Share on other sites More sharing options...
abetts Posted September 18, 2015 Share Posted September 18, 2015 OK, thanks Lindy. I've submitted a support ticket regarding this for IPS4. Link to comment Share on other sites More sharing options...
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