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i need help Immediately


Anne Charles

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I LOST MY PASSWORD IN https://www.invisionpower.com/  PLEASE SEND ME THE  RECOVERY PASSWORD OR MY DETAILS SO I CAN USE MY LICENSE KEY .... PLEASE SEND ME MY LOGIN DETAILS ... I CLICK ON FORGETTING MY PASSWORD BUT I DIDN'T RECEIVED MESSAGE IT'S ABOUT 7 or 8 HOURS ... PLEASE ANSWER ME .... i buy a  license cost 175$ 

so please send me my details info 

 

SO I WAIT FOR MY LOGIN DETAILS 

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It does need a member of staff / accounts to look into this for you. This can take a little longer over the weekend compared to a weekday (support is 24/7 but accounts/billing are not iirc)

Hopefully someone will get to you soon.

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I LOST MY PASSWORD IN https://www.invisionpower.com/  PLEASE SEND ME THE  RECOVERY PASSWORD OR MY DETAILS SO I CAN USE MY LICENSE KEY .... PLEASE SEND ME MY LOGIN DETAILS ... I CLICK ON FORGETTING MY PASSWORD BUT I DIDN'T RECEIVED MESSAGE IT'S ABOUT 7 or 8 HOURS ... PLEASE ANSWER ME .... i buy a  license cost 175$ 

so please send me my details info 

 

SO I WAIT FOR MY LOGIN DETAILS 

Isnt you're password same as here? my forum acc and client side account is same password.

If you are sure you did not get the email from the 'lost password' link (double check your spam/junk folders too!) then you may wish to contact IPS directly:

https://www.invisionpower.com/contact-us (Change the department choice dropdown to Accounts)

Hey Andy,

I had email issues before, some emails sites are blocked on Invision... not sure why.

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You have 4 support tickets logged, please do not start anymore, you will need to wait for a reply from Accounts Team Staff, please have some patience on this matter.

I would also recommend that you check your spam box or spam filters in this case, you are using a free email provider which can often filter out these emails in some cases and/or mark them as spam.

 

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24 Hour and no reply from Account team support ? 

as AndyF stated:

This can take a little longer over the weekend compared to a weekday (support is 24/7 but accounts/billing are not iirc)

As we are just into Monday (and IPS are in USA) then at this moment in time it is not even office hours in USA

Just be patient .. .they will get to you 

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