Mail Bouncer - Automated Bounce Management

[AtariAge]

11 minutes ago, stoo2000 said:

I haven't had any reports of that, but if you can submit a support ticket here: http://ipb.silvesterwebdesigns.com/index.php?app=nexus&module=support&section=new&department=5 I can certainly take a look to see if there's an issue there.

There is a 3.x version included, it only supports Mandrill (and they no longer want your bulk mail).

Would I be able to use it to at least clean up the likely enormous number of bounces I'm sending from my server?  I haven't cleaned up bad emails in a long time. I don't mind paying Mandrill (MailChimp) for a few months, as long as it's a monthly subscription with no yearly contract required.  I could then switch to SparkPost when I move to 4.x, but even that may still cost me monies. 

 ..Al

[stoo2000]

15 minutes ago, AtariAge said:

Would I be able to use it to at least clean up the likely enormous number of bounces I'm sending from my server?  I haven't cleaned up bad emails in a long time. I don't mind paying Mandrill (MailChimp) for a few months, as long as it's a monthly subscription with no yearly contract required.  I could then switch to SparkPost when I move to 4.x, but even that may still cost me monies. 

 ..Al

Yeah, that's feasible. I don't see any problem with doing that.

[AtariAge]

Thanks!  I'll see if I can get that done this week.  I haven't read through this entire thread yet to see what's involved 

[Graeme S.]

So I had to uninstall this as it was preventing my validation emails from being sent for some reason. 

Not sure how to troubleshoot the issue, but when it's installed, no validation emails are sent. When uninstalled, all works fine. 

@stoo2000, anyone else reported any issues like this?

[2002faq]

4 minutes ago, Graeme S. said:

So I had to uninstall this as it was preventing my validation emails from being sent for some reason. 

Not sure how to troubleshoot the issue, but when it's installed, no validation emails are sent. When uninstalled, all works fine. 

@stoo2000, anyone else reported any issues like this?

It was fixed with the last release.

[AtariAge]

I purchased this mod, installed it on my 3.4.x forum, created a Mandrill account, setup DNS entries as necessary, and made some modifications to my firewall so my server could connect to Mandrill's servers.  I then tried to enable Mandrill support from within the ACP, but received an error that authentication failed (I was using the proper username and API key for the password).  "The information provided was not accepted by Mandrill. Please check the values provided and try again"

I ultimately tested it via telnet and received an authentication error (bad password), so I now have a support ticket open with Mandrill so they can help me. 

Has anyone else ever seen this?

[sobrenome]

My community does not receive new members since Wednesday. I guess it is related to Bouncer.

I mean, valid members.

People register, but does not validade the account by email.

I used to have more than 20 new valid users per day.

[Graeme S.]

3 hours ago, sobrenome said:

My community does not receive new members since Wednesday. I guess it is related to Bouncer.

I mean, valid members.

People register, but does not validade the account by email.

I used to have more than 20 new valid users per day.

Download the update. This was fixed

[sobrenome]

Thanks!

How to resend the email for the new users that missed it?

[Joel R]

25 minutes ago, sobrenome said:

Thanks!

How to resend the email for the new users that missed it?

In the members list you can resend Validation email.  

[Gabriel Torres]

@AtariAge you should open a ticket on the correct place: http://ipb.silvesterwebdesigns.com

[xtech]

I've installed this app yesterday. In sparkpost reports i can see i had two hard bounces (mailbox unavailable) but Mail Bouncer shows nothing... is this normal?

Edit: Forget... i forgot clicking in the right tab... as a suggestion maybe an "all" tab with all results would be good  

Edited May 4, 2016 by xtech

[AtariAge]

8 hours ago, Gabriel Torres said:

@AtariAge you should open a ticket on the correct place: http://ipb.silvesterwebdesigns.com

Well, the problem at the moment is with Mandrill, and unfortunately they still have not responded to my support request!  I may try creating a new API key and seeing if that works.  Really would like to get this going!

[AtariAge]

Mandrill responded and stated, "It looks like your question may be answered in our Knowledge Base. Please take a look at the following article for more information, and let us know if you have any additional questions."  Seriously?  I sent a detailed report describing what was happening and ways I tested it, and you send me a generic response stating to look in the knowledge base (which I had done before, and is not terribly helpful)?  Thanks. 

 ..Al

[CheersnGears]

18 hours ago, AtariAge said:

Mandrill responded and stated, "It looks like your question may be answered in our Knowledge Base. Please take a look at the following article for more information, and let us know if you have any additional questions."  Seriously?  I sent a detailed report describing what was happening and ways I tested it, and you send me a generic response stating to look in the knowledge base (which I had done before, and is not terribly helpful)?  Thanks. 

 ..Al

Mandrill made it clear a while ago they don't want small customers... even paying ones.

[AtariAge]

15 minutes ago, CheersnGears said:

Mandrill made it clear a while ago they don't want small customers... even paying ones.

I see that.

[Janyour]

This extension is not working for us, it show me (as admin) that i flaged email as spam! i tried to unblock my self but that tell me thats already done and cant be done again ..

 

[Gabriel Torres]

@Janyour this is a bug that @stoo2000 is aware of. Contact him using the official support website at http://ipb.silvesterwebdesigns.com/index.php?app=nexus&module=support&section=new&department=5 and he will provide you with the updated file.

BTW. SparkPost IP addresses are constantly being listed in blacklists such as SORBS.net. When this happens, emails sent to servers that check the sending IP address against a blacklist will be marked as reported as spam, even if the user didn't mark the email as spam (he won't even get the email). The only solution to that is to move to a paid account and request a dedicated IP address.

[sobrenome]

Does Mail Bouncer work with PHP mail and SMTP mail or only with SparkPost mail?

[Gabriel Torres]

13 minutes ago, sobrenome said:

Does Mail Bouncer work with PHP mail and SMTP mail or only with SparkPost mail?

Only with SparkPost or Mandrill.

[sobrenome]

Is it possible to upgrade the app to work with the PHP mail system or SMTP mail of the website server or does it need special info that rely on third party services?

For me it's important because email costs are rising and I would like to send some bulk mailing by my own server.

And for that, would be great to have the features of Mail Bouncer, mainly not to send email for users that mark the email as spam or for those which mail boxes are rejecting emails.

I guess that xenforo bulk mail has these features even for PHP mail, but I am not sure.

[Gabriel Torres]

@sobrenome That would require a new app. Here is why.

When you use a third-party email service, the service automatically generates reports of emails that have bounce issues, and the Mail Bouncer app reads this list through an API, and update the members accordingly. This is a somewhat "easy" process to be implemented.

When we send emails using our own server, such list is not generated. You would need to somehow configure an email address to handle bounces, and have an app to read this email account and process each bounce and figure what is a hard bounce and what is a autoreply or "soft" bounce. This is way harder to be implemented. No programmer seems to have developed such app for IPS yet. Maybe you can hire a programmer to create this app for you.

Another advantage of third-party sending services is that they also handle when the user reports your email as spam.

In fact, we have a dedicated email server and moved to Mandrill and now to SparkPost just because of the convenience of Mail Bouncer.

[sobrenome]

Thanks a lot for the explanation @Gabriel Torres! I guess that such feature should be developed in the core by IPS. Does Xenforo have it?

[CheersnGears]

10 hours ago, Gabriel Torres said:

@sobrenome That would require a new app. Here is why.

When you use a third-party email service, the service automatically generates reports of emails that have bounce issues, and the Mail Bouncer app reads this list through an API, and update the members accordingly. This is a somewhat "easy" process to be implemented.

When we send emails using our own server, such list is not generated. You would need to somehow configure an email address to handle bounces, and have an app to read this email account and process each bounce and figure what is a hard bounce and what is a autoreply or "soft" bounce. This is way harder to be implemented. No programmer seems to have developed such app for IPS yet. Maybe you can hire a programmer to create this app for you.

Another advantage of third-party sending services is that they also handle when the user reports your email as spam.

In fact, we have a dedicated email server and moved to Mandrill and now to SparkPost just because of the convenience of Mail Bouncer.

There are newsletter apps for Wordpress that do precisely what you described.  However, I still recommend using a third party for sending emails because it is easy to be flagged.

What I would like from IPS is a way to distinguish "transactional email" from "bulk email" in such a way that you could use separate services for both. 

[Ueda]

I just want to thank you man for this, you upgraded your same plugin for IPB 4 and kept the old plugins for IPB 3. This is rare to see in authors. Good work like always.  It has made me want to renew solely for this. I was unsure whether to use this, but this has made me want to.