Prank Posted July 9, 2016 Share Posted July 9, 2016 Hey Stoo, I seem to be collecting background processes. Is this ok? Link to comment
Gabriel Torres Posted July 9, 2016 Share Posted July 9, 2016 Technical support is only given at http://ipb.silvesterwebdesigns.com/support/. @stoo2000 I think you should delete this thread... People simply don't read the instructions on how to get support... Link to comment
Prank Posted July 25, 2016 Share Posted July 25, 2016 On 7/9/2016 at 11:29 AM, Gabriel Torres said: Technical support is only given at http://ipb.silvesterwebdesigns.com/support/. @stoo2000 I think you should delete this thread... People simply don't read the instructions on how to get support... I believe you should need to provide support on the site where the product is sold. Circo and burm 2 Link to comment
Circo Posted August 17, 2016 Share Posted August 17, 2016 I just paid for this and it won't even install. At $35 and no support offered here, I may just ask for a refund Link to comment
stoo2000 Posted August 17, 2016 Author Share Posted August 17, 2016 3 hours ago, Circo said: I just paid for this and it won't even install. At $35 and no support offered here, I may just ask for a refund You are more than welcome to submit a support ticket here http://ipb.silvesterwebdesigns.com/index.php?app=nexus&module=support§ion=new&department=5 At a guess, it sounds like the issue could be with IPS4/Server instead of the application, but if you submit a ticket I can take a look at it. Link to comment
Mike Gholson Posted August 25, 2016 Share Posted August 25, 2016 Hey, this is a great add-on. This is something that IPB should provide with their Sparkpost integration. I just sent over 26k emails using Sparkpost using the bulk email announcement option built into 4.1. My account at Sparkpost was suspended because I had a 20% bounce rate. I did end up getting my account re-enabled and they told me that it was suspended due to the high number of bounces. This app should help clear it up. Is there a design document that you put together about how it works? I mean, Sparkpost has a pretty sophisticated API to allow communication (using web hooks), are you fully integrating this capability? Thanks again. stoo2000 1 Link to comment
tenjuna Posted September 1, 2016 Share Posted September 1, 2016 As I am considering buying this, I have a use question that I need answered first: I have a site that I let languish for a few years, and have recently resurrected. After pruning the database, I still have about 8500 emails, and when I tried sending out a mass email via SparkPost, that was when I realized about half of them were no longer valid...after SparkPost terminated my account. So I am going to run my list of emails through a scrubber program, but what do I do with the resulting output? It looks as though you have some sort of blacklist filter, but I would like to better understand how that works. I import my scrubbed list to this filter, and it automagically will do it's thing to notify members to change their email? What I am trying to avoid is getting another account terminated before sending out a mass email signaling the Grand Re-opening of my site, so I would like to better understand the process on this end before dropping money on the app and scrubbing my list. Thanks Cain Link to comment
CheersnGears Posted September 9, 2016 Share Posted September 9, 2016 I created a support ticket on your site on August 28th and no reply as of yet. The support ticket is #258 Link to comment
Jirinex Posted September 12, 2016 Share Posted September 12, 2016 Is a webhook supposed to be created automatically or I need to something more? Link to comment
stoo2000 Posted September 13, 2016 Author Share Posted September 13, 2016 On 09/09/2016 at 4:24 PM, CheersnGears said: I created a support ticket on your site on August 28th and no reply as of yet. The support ticket is #258 On 12/09/2016 at 10:31 PM, Jirinex said: Is a webhook supposed to be created automatically or I need to something more? Sorry, I have been "internetless" for a few days. I have responded to both tickets and pushed out an app update. Gabriel Torres and Jirinex 2 Link to comment
Joel R Posted September 13, 2016 Share Posted September 13, 2016 Thanks for the update and continued maintenance to v3.0.6 Gabriel Torres and stoo2000 2 Link to comment
CheersnGears Posted September 13, 2016 Share Posted September 13, 2016 Thanks for your help today. stoo2000 1 Link to comment
sobrenome Posted October 7, 2016 Share Posted October 7, 2016 Hello, Is the mail bouncer ready for bounce domain? https://support.sparkpost.com/customer/en/portal/articles/2371794-requesting-a-custom-bounce-domain?b_id=7411 Link to comment
stoo2000 Posted October 7, 2016 Author Share Posted October 7, 2016 12 hours ago, sobrenome said: Hello, Is the mail bouncer ready for bounce domain? https://support.sparkpost.com/customer/en/portal/articles/2371794-requesting-a-custom-bounce-domain?b_id=7411 This doesn't affect Mail Bouncer. sobrenome and Gabriel Torres 2 Link to comment
Joel R Posted October 9, 2016 Share Posted October 9, 2016 I don't think I did anything different, but when I went into my ACP, I immediately got the error: A configuration or server error has occurred RuntimeException: BAD_JSON (0) #0 /home/mywebsite/domains/mywebsite.com/public_html/applications/bouncer/sources/Services/Sparkpost.php(73): IPS\Http\_Response->decodeJson() #1 /home/mywebsite/domains/mywebsite.com/public_html/applications/bouncer/sources/Services/Sparkpost.php(93): IPS\bouncer\Services\_Sparkpost::api('webhooks/5c0f9c...') #2 /home/mywebsite/domains/mywebsite.com/public_html/applications/bouncer/Application.php(35): IPS\bouncer\Services\_Sparkpost->checkWebHook() #3 /home/mywebsite/domains/mywebsite.com/public_html/applications/bouncer/extensions/core/Dashboard/Statistics.php(34): IPS\bouncer\_Application->checkWebHooks() #4 /home/mywebsite/domains/mywebsite.com/public_html/applications/core/modules/admin/overview/dashboard.php(44): IPS\bouncer\extensions\core\Dashboard\_Statistics->canView() #5 /home/mywebsite/domains/mywebsite.com/public_html/system/Dispatcher/Controller.php(96): IPS\core\modules\admin\overview\_dashboard->manage() #6 /home/mywebsite/domains/mywebsite.com/public_html/system/Dispatcher/Dispatcher.php(129): IPS\Dispatcher\_Controller->execute() #7 /home/mywebsite/domains/mywebsite.com/public_html/a2nimda/index.php(13): IPS\_Dispatcher->run() #8 {main} sobrenome 1 Link to comment
InvisionHQ Posted October 20, 2016 Share Posted October 20, 2016 @stoo2000 Hello, I've a populated "suppression list" on sparkpost, how to manage this old entries with Mail Bouncer? I want that member just in suppression list receive also a notification or move to validating. sobrenome 1 Link to comment
stoo2000 Posted October 20, 2016 Author Share Posted October 20, 2016 7 hours ago, InvisionHQ said: @stoo2000 Hello, I've a populated "suppression list" on sparkpost, how to manage this old entries with Mail Bouncer? I want that member just in suppression list receive also a notification or move to validating. I have an item on my todo list to improve processing of policy rejections (i.e. the suppression list). I had been in contact with SparkPost to request that they improve the API for this to include the exact reason why the user is on the suppression list (i.e. if they've previously had non-delivered email). Unfortunately, they won't make any changes so I'm working on alternatives to try and identify why the email address was supressed. sobrenome and Joel R 2 Link to comment
Joel R Posted November 5, 2016 Share Posted November 5, 2016 @stoo2000 System error log: ProcessBounces returned a NULL offset - tasks should throw \IPS\Task\Queue\OutOfRangeException when they are finished #0 /home/website/domains/website.com/public_html/system/Task/Task.php(56): IPS\_Log::log('ProcessBounces ...', 'runQueue_log') #1 /home/website/domains/website.com/public_html/applications/core/tasks/queue.php(44): IPS\_Task::runQueue() #2 [internal function]: IPS\core\tasks\_queue->IPS\core\tasks\{closure}() #3 /home/website/domains/website.com/public_html/system/Task/Task.php(337): call_user_func(Object(Closure)) #4 /home/website/domains/website.com/public_html/applications/core/tasks/queue.php(56): IPS\_Task->runUntilTimeout(Object(Closure)) #5 /home/website/domains/website.com/public_html/system/Task/Task.php(245): IPS\core\tasks\_queue->execute() #6 /home/website/domains/website.com/public_html/system/Task/Task.php(214): IPS\_Task->run() #7 /home/website/domains/website.com/public_html/system/Dispatcher/Standard.php(298): IPS\_Task->runAndLog() #8 [internal function]: IPS\Dispatcher\_Standard->__destruct() #9 {main} I was advised by IPS support that this was a problem with the Mail Bouncer application. Link to comment
CheersnGears Posted November 14, 2016 Share Posted November 14, 2016 On 11/5/2016 at 1:32 PM, Joel R said: @stoo2000 System error log: ProcessBounces returned a NULL offset - tasks should throw \IPS\Task\Queue\OutOfRangeException when they are finished #0 /home/website/domains/website.com/public_html/system/Task/Task.php(56): IPS\_Log::log('ProcessBounces ...', 'runQueue_log') #1 /home/website/domains/website.com/public_html/applications/core/tasks/queue.php(44): IPS\_Task::runQueue() #2 [internal function]: IPS\core\tasks\_queue->IPS\core\tasks\{closure}() #3 /home/website/domains/website.com/public_html/system/Task/Task.php(337): call_user_func(Object(Closure)) #4 /home/website/domains/website.com/public_html/applications/core/tasks/queue.php(56): IPS\_Task->runUntilTimeout(Object(Closure)) #5 /home/website/domains/website.com/public_html/system/Task/Task.php(245): IPS\core\tasks\_queue->execute() #6 /home/website/domains/website.com/public_html/system/Task/Task.php(214): IPS\_Task->run() #7 /home/website/domains/website.com/public_html/system/Dispatcher/Standard.php(298): IPS\_Task->runAndLog() #8 [internal function]: IPS\Dispatcher\_Standard->__destruct() #9 {main} I was advised by IPS support that this was a problem with the Mail Bouncer application. I am getting this same error. Link to comment
Mike Gholson Posted November 16, 2016 Share Posted November 16, 2016 I noticed the support page is no longer working. I installed the app, but, it doesn't seem to be processing anything. I could use some help with a setup document if possible. Can you comment on how this is supposed to be configured and set up correctly on Sparkpost? Thanks. Mike Link to comment
sobrenome Posted November 29, 2016 Share Posted November 29, 2016 Bulk mail is not working with bouncer enable in 4.1.16. Please contact Ryan for details. Link to comment
stoo2000 Posted November 30, 2016 Author Share Posted November 30, 2016 23 hours ago, sobrenome said: Bulk mail is not working with bouncer enable in 4.1.16. Please contact Ryan for details. 3.0.7 was release yesterday morning to address this. sobrenome and Gabriel Torres 2 Link to comment
sobrenome Posted November 30, 2016 Share Posted November 30, 2016 (edited) Perfect! Just renewed the purchase yesterday, but payment approval is taking so long.... Edited November 30, 2016 by sobrenome Link to comment
sobrenome Posted December 6, 2016 Share Posted December 6, 2016 upgraded the plugin, but bulk mail is not working yet. Link to comment
Knight22 Posted December 18, 2016 Share Posted December 18, 2016 Any plans to support SendGrid? Link to comment
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